Mobile Intake & Assessment Outreach Worker

Carers NSW; Tamworth Regional Council; On-site; AUD 70,000 - 82,000; Part time

Benefits offered by this job

Salary sacrificing benefits

Flexible work arrangements

Training and development opportunities

Birthday leave

Health and wellness programs

Supportive team environment

Job summary

Carers NSW is seeking a Mobile Intake & Assessment Outreach Worker to engage carers across the New England region, performing intake, needs assessment and support planning.

This part-time role travels regionally, builds partnerships with community organisations, and facilitates referrals to Carer Gateway and Carers NSW services to improve access to supports.

Qualifications

• Tertiary qualification in a relevant discipline and/or extensive experience.
• Experience with intake, assessment and referral processes.
• Ability to develop partnerships with community organisations.

Responsibilities

• Travel throughout New England region to engage with carers and act as a primary point of contact for intake and assessment services.
• Conduct carer registration, intake, needs assessment and support planning using approved tools.
• Assess eligibility for services and identify appropriate support pathways and referrals.
• Apply trauma-informed, strengths-based and person-centred approaches when engaging with carers.
• Establish relationships with health, community and social service organisations to increase referrals.
• Promote Carer Gateway services through presentations and community events.

Skills

Interpersonal skills

Communication skills

Stakeholder engagement

CRM systems

Education

Tertiary qualification

Tools

CRM systems

Job description

Mobile Intake & Assessment Outreach Worker

Carers NSW is the peak organisation for carers in NSW. We are a not-for-profit organisation connecting and empowering carers across NSW and improving their quality of life through activities, programs, training and policy advice. We advocate for carers of all ages and circumstances.

The Mobile Intake & Assessment Outreach Worker is responsible for engaging with carers across the New England region through outreach activities, intake, needs assessment and support planning processes.

This role delivers person-centred assessment and support planning services, facilitates referrals to Carer Gateway and other relevant supports and developments strong partnerships with community organisations and service providers to increase awareness of and access to Carer Gateway services.

This is a part-time contract position, offering 4 days per week (30 hrs), until 30 June 2027.

Key responsibilities include:

Travel throughout New England region to engage with carers and act as a primary point of contact for intake and assessment services

Conduct carer registration, intake, needs assessment and support planning processes using approved assessment tools, including Carer Star™.

Assess eligibility for available services and identify appropriate support pathways based on individual carer needs, including referral to Carer Gateway and Carers NSW services and other community-based supports

Apply trauma-informed, strengths-based and person-centred approaches when engaging with carers

Obtain consent from carers to make referrals to access supports and ensure relevant documentation is completed to facilitate the carer support planning process

Establish and maintain strong relationships with health, community and social service organisations to increase referrals and service access to carers

Travel to regional, rural and remote communities to strengthen local service networks and community connections

Promote awareness of the Carer Gateway services through presentations, networking activities, community events and information sessions

Collaborate with service providers to facilitate seamless referral pathways and coordinated support for carers

To be successful in the role, you will ideally possess:

Tertiary qualification in a relevant discipline and/or extensive experience

Experience and/or strong understanding of the intake, assessment and referral processes as part of a support and planning service

Experience developing and maintaining effective partnerships with community organisations and service providers

High level of interpersonal, communication and stakeholder engagement skills

Demonstrated capacity to provide high-quality support, information, practical assistance to support carers

Sound knowledge of community care, health and support systems relevant to carers

Strong organisational skills and computer skills, including use of CRM systems.

Strong understanding of Mandatory Reporting, risk identification, confidentiality and privacy requirements

Current NSW drivers licence and willingness to undertake regular travel across the New England region

To learn more about what we do and for the full position description and selection criteria, please visit our website, www.carersnsw.org.au

Employment Requirements:

Satisfactory Police Check

Current Working with Children Check

Rights to live and work in Australia

Salary and Benefits

The salary is around $73K+ super for 4 days work.

• salary sacrificing benefits
• flexible work arrangements
• a highly supportive team environment
• excellent training and development opportunities
• birthday leave
• health and wellness programs

Carers NSW recognises the value of diversity in its workforce and acknowledges the contributions that people of diverse backgrounds bring to the organisation. We encourage first nations people, people with lived experience, people with disability, older people, younger people and LGBTQI+ people to join our team.