Care & Services Manager

Infinite Aged Care Pty Ltd; Melbourne; On-site; AUD 60,000 - 70,000; Part time

Benefits offered by this job

Salary packaging up to $15,900 (tax‑ed

Meal and entertainment benefits $2,650

Fitness Passport discounts

Discounted Health Insurance

EAP (Employee Assistance Program)

Training programs (online and on‑site)

Work‑Rite professional development

Employee Referral Program

Leadership mentoring

Career opportunities across our chain

Job summary

Infinite Aged Care Pty Ltd is seeking a Duty Supervisor (Care & Services Manager) to lead day-to-day operations at the Knoxfield home. The role is part-time with a Saturday–Tuesday PM schedule and involves close collaboration with clinical, hospitality, maintenance and admin teams to deliver exceptional resident experiences.

The ideal candidate has strong operations and team leadership experience, a customer-focused mindset and the ability to mentor staff across departments.

Qualifications

• Experience in operations management, venue management, hospitality leadership or a similar customer-focused environment.
• Strong communication and relationship-building skills.
• Exceptional customer service and problem-solving abilities.
• Strong organisational and time management skills.
• A keen eye for detail and operational excellence.
• The ability to lead, mentor and support teams across multiple departments.

Responsibilities

• Oversee day-to-day operations of the Knoxfield home to ensure smooth delivery of care and services.
• Collaborate with clinical, hospitality, maintenance and admin leaders to maintain high standards.
• Lead from the front, mentor teams and drive exceptional resident experiences.
• Monitor performance, implement process improvements and respond to issues promptly.

Skills

Operations management

Venue management

Hospitality leadership

Customer service

Communication

Team leadership

Tools

Venue systems

Job description

Duty Supervisor (Care & Services Manager) | Permanent Part-Time

Sat, Sun, Mon & Tues 14:00 to 22:00

Residential Aged Care Knoxfield | Infinite Care Knoxfield

Join our Knoxfield team and enjoy:

• Up to $15,900 tax-free salary packaging to increase your take-home pay
• Additional $2,650 tax-free for meals, entertainment and accommodation expenses
• Permanent Part-Time roster across Saturday Sunday Monday & Tuesday PM shifts
• Supportive leadership team with ongoing development opportunities
• Make a real impact on resident experience and day-to-day operations

About the Role

As a Duty Supervisor (internally known as a Care & Services Manager), you'll play a key role in the smooth day-to-day operation of our Knoxfield home.

Working closely with department leaders across clinical, hospitality, maintenance, lifestyle and administration teams, you'll ensure residents, families and visitors enjoy an exceptional experience while maintaining high operational standards across the home.

This role is ideal for someone with a strong background in operations, hospitality, customer service or team leadership who enjoys being visible, hands‑on and leading from the front.

About You

We're looking for a people-focused leader who thrives in a fast‑paced environment and enjoys creating outstanding customer experiences.

You will bring:

• Experience in operations management, venue management, hospitality leadership or a similar customer‑focused environment
• Strong communication and relationship‑building skills
• Exceptional customer service and problem‑solving abilities
• Strong organisational and time management skills
• A keen eye for detail and operational excellence
• The ability to lead, mentor and support teams across multiple departments

Aged care experience is not essential. We welcome applications from hospitality, hotel, accommodation, aviation, retail and service‑based leadership backgrounds.

Why Infinite Care?

Infinite Care is a growing leader in residential aged care, operating homes across Queensland, New South Wales, Victoria and South Australia. We pride ourselves on creating environments where residents feel safe, respected and supported, while providing our team members with meaningful careers and opportunities to grow.

Employee Benefits

• Up to $15,900 tax-free salary packaging
• Additional $2,650 tax-free meal and entertainment benefits
• Fitness Passport membership discounts
• Discounted Health Insurance
• Employee Assistance Program (EAP)
• Free online and face‑to‑face training programs
• Work‑Rite Micro professional development programs
• Employee Referral Program
• Strong leadership support and mentoring
• Career opportunities across our growing national network

Defence and Military Veterans are encouraged to apply.

This opportunity won't be on the market for long. If you're a hands‑on leader who is passionate about people, service and operational excellence, we'd love to hear from you.

Like to know more? Contact Teri Vallely - email [e-mail]