Care Scheduling & Client Experience Lead

Right at Home Hilton Head/Savannah; Townsville City; On-site; AUD 60,000 - 80,000; Full time

Job summary

Right at Home is seeking a Scheduling Officer to coordinate client services, manage scheduling and support People & Culture activities. You will help ensure reliable, person-centred care and maintain processes for quality and compliance.

You will also respond to client inquiries, support recruitment and onboarding, and assist with billing and records. A proactive, team-oriented approach and strong organisation are essential.

Qualifications

• Scheduling, administration, recruitment or compliance experience is required or desirable.
• Experience coordinating client services and maintaining service records is advantageous.
• Proficiency with office software and CRM systems is preferred.

Responsibilities

• Coordinate client schedules to ensure reliable service delivery.
• Support recruitment, onboarding and staff compliance activities.
• Assist with client inquiries, billing and care coordination.
• Maintain accurate records in care databases and systems.
• Support a collaborative, client-centered team environment.

Skills

Scheduling

Administration

Customer service

Client relations

Recruitment

Education

Administration/Human Resources/Business degree

Tools

Visual Care

CRM

Microsoft Office

Job description

Right at Home is seeking a Scheduling Officer to coordinate client services, manage scheduling and support People & Culture activities. You will help ensure reliable, person-centred care and maintain processes for quality and compliance.

You will also respond to client inquiries, support recruitment and onboarding, and assist with billing and records. A proactive, team-oriented approach and strong organisation are essential.