Care Partner – Support at Home Program

Chinese Community Social Services Centre; Melbourne; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Salary packaging

Job summary

Chinese Community Social Services Centre in Box Hill, VIC seeks a Full-time Care Partner to join the Support at Home team. Based at our Head Office, you will coordinate tailored aged care solutions for older people to live safely at home, managing a diverse caseload and collaborating with families, care workers, and providers.

You will develop person-centred care plans, monitor wellbeing, manage budgets and contribute to service development.

Qualifications

• Certificate III or IV in Community Services or equivalent required.
• Experience in aged care, disability, or community services preferred.
• Australian Police Check and right to work in Australia required.

Responsibilities

• Manage a caseload of older adults and coordinate care plans.
• Develop and review person-centred care plans and budgets.
• Monitor wellbeing, identify risks, and refer to services as needed.
• Coordinate services with families, providers and internal teams.
• Maintain documentation and support continuous improvement.

Skills

English fluency

Multilingual Cantonese & Mandarin

Interpersonal skills

Case management experience

Education

Certificate III or IV in Community Services

Diploma/degree in Social Work or Nursing

Tools

Microsoft Office

Client management systems

Job description

Chinese Community Social Services Centre – Box Hill VIC

The Chinese Community Social Services Centre Limited (CCSSC) is committed to providing culturally responsive, high-quality community and residential care for elderly members of the Chinese-speaking community in Victoria. We also offer professional welfare services in migrant settlement and support for people with disabilities. Since 1992, we have been dedicated to delivering excellent care while respecting Chinese culture and traditions. We achieve our mission by attracting and retaining the best staff.

About the Role

We are currently seeking a Full-time Care Partner to join our Support at Home team. Based at CCSSC Head Office in Box Hill, and reporting to the Program Manager. As a Care Partner, you will play a key role in supporting older people to remain living safely and independently at home. Managing a diverse caseload, you will work closely with participants, families, care workers, healthcare professionals, and service providers to develop and coordinate tailored care solutions that meet individual goals and needs.

Key Responsibilities

Manage an allocated caseload, including participant assessments, care planning, budgeting, service coordination, and ongoing case management.

Develop, implement, and regularly review person-centred care plans and individual budgets.

Monitor participant wellbeing, identify risks early, and implement proactive interventions and referrals.

Coordinate services with internal teams, healthcare professionals, families, and external service providers.

Support participants to access aged care services and community resources that enhance their independence and quality of life.

Maintain accurate documentation, case notes, reports, and compliance records.

Participate in service development, quality improvement initiatives, and continuous improvement activities.

Provide leadership, mentoring, and support to Personal Care Workers as required.

About You

To be successful in this role, you will possess:

Certificate III or IV in Community Services, Ageing Support, Disability, Social Welfare, or a related field; or a tertiary qualification in Social Work, Nursing, Allied Health, or a relevant discipline.

Professional fluency in English, Cantonese, and Mandarin.

Demonstrated understanding of the Australian aged care sector, including the Support at Home Program, Aged Care Quality Standards, and relevant legislation.

Strong interpersonal, communication, problem-solving, and organisational skills.

Ability to manage competing priorities and work independently while maintaining a high standard of service delivery.

Intermediate to advanced computer skills, including Microsoft Office and client management systems.

Current National Police Check.

Current Australian Driver's Licence and access to a reliable vehicle.

Previous experience in care management or case management within aged care, community services, disability, or health sectors.

Experience managing participant budgets and coordinating multidisciplinary services.

Why Join Us

Salary packaging options available to increase take-home pay.

Supportive and inclusive workplace with opportunities for professional development.

Work in a culturally rich environment serving the Chinese-Victorian community.

Make a real difference in the lives of the elderly.

Before starting to work with us, you will need to undertake National Police Check and Banning Order check. Offer of employment is subject to clearance of the Safety Screening process.

Applications close on Friday, 20 November 2026.