Care Partner

Community Accessability; Wangaratta; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Salary packaging up to $15,990

Meals and Entertainment card up to $2,

Travel reimbursement

EAP access

Career progression opportunities

Group buying discounts

Security and stability

Job summary

Community Accessability is a not-for-profit organisation in regional Victoria dedicated to supporting independence through aged care services and community programs. We are seeking a compassionate Care Partner to join the Aged Care Services team, coordinating personalised Support at Home for older clients and their families.

You will manage a client caseload, develop care plans, monitor budgets, and liaise with support workers and providers to ensure responsive care as needs evolve.

Qualifications

• At least two years’ experience in home care case management or care coordination.
• Experience developing care plans and managing individual client budgets.
• Understanding of Support at Home, aged care reforms, Quality Standards and client rights.

Responsibilities

• Develop, coordinate and review individual care plans with clients and their chosen supporters.
• Prepare and monitor client budgets, identify overspending/underspending, and advise clients.
• Maintain regular contact with clients and respond to changes in their needs and circumstances.
• Coordinate services and referrals with support workers, allied health professionals and providers.
• Assist scheduling staff to address service needs and ensure continuity of support.
• Respond to inquiries about services, pricing and commencement.
• Maintain accurate client records in the CRM.
• Contribute to quality improvement and onboarding activities.

Skills

Home care coordination

Case management

Budget management

Client liaison

Education

Diploma/Certificate in Aged Care or related

Valid Driver Licence

Tools

Client management system

MS Office

Job description

Community Accessability – Enabling Independence

Community Accessability is a not-for-profit organisation dedicated to supporting the independence and inclusion of people with disabilities and the elderly. With six offices across regional Victoria, we provide transport, community access, and in-home services through the NDIS, HACCPYP and Aged Care programs.

We're proud to have a committed team and volunteers who are all driven by a shared vision of enhancing lives and building stronger communities.

At Community Accessability we believe that every person has the opportunity to live the life they choose. We are passionate about supporting and connecting people with the services they need to maintain their independence.

What we can offer:

• Supportive team environment
• Reimbursement for travel
• Work life balance
• Access to salary packaging, meal and entertainment benefits - up to $15,900 per year tax free as well as up to $2,650 of your pre-tax income to pay for meal and entertainment benefits
• Access to group buying discounts through our HR platform
• Access to EAP
• Security and stability within a large and growing organisation
• Career progression opportunities and experience with a registered NDIS provider

Job Description

Help older people live independently and stay connected

Are you an experienced home care professional who builds strong relationships and takes pride in helping people access the right support?

Community Accessability is seeking a compassionate and organised Care Partner to join our Aged Care Services team. You will work alongside older people and their families to coordinate personalised Support at Home services that reflect their needs, goals and choices.

Desired Skills and Experience

About the role

As a Care Partner, you will be the primary contact for an allocated client caseload, guiding clients through their care journey and ensuring their services remain responsive as their needs change.

Working closely with our Aged Care Services Manager, RN Clinical Governance Lead, Team Leaders and associated providers, you will:

• Develop, coordinate and review individual care plans with clients and their chosen supporters.
• Prepare and monitor client budgets, identifying underspending or overspending and working with clients to make informed decisions.
• Maintain regular contact with clients and respond to changes in their needs, preferences and circumstances.
• Coordinate services and referrals, liaising with support workers, allied health professionals and associated providers.
• Assist scheduling staff to address service needs and maintain continuity of support.
• Respond to prospective client enquiries about services, pricing and commencement.
• Recognise and promptly escape clinical concerns, incidents and safeguarding issues.
• Maintain accurate and timely client records in our Customer Management System.
• Contribute to quality improvement and support recruitment and onboarding activities when required.

About you

You bring warmth, sound judgement and the ability to turn a client’s goals into a practical plan. You communicate clearly, follow through on commitments and work well with others.

We are looking for:

• At least two years’ experience in home care case management or care coordination.
• Experience developing care plans and managing individual client budgets.
• An understanding of Support at Home, aged care reforms, Quality Standards and client rights.
• Strong organisational skills and the ability to manage competing priorities.
• Confidence working with clients, families, carers and service providers from diverse backgrounds.
• Good written communication and computer skills, including experience with client management systems.
• A current driver licence and willingness to travel for client visits.

A relevant qualification in aged care, community services, case management or a related discipline is desirable.

Things that work for you:

• Access to salary packaging of up to $15,990 to increase your take home pay + access to Meals and Entertainment card up to $2,650 per annum and more.
• Access to Fitness Passport (discounted gym and leisure memberships)
• Free annual flu vaccination
• Friendly team environment with a great community care spirit
• Ability to visibly see your impact on the business and its service
• Full time or Part time positions avaliable

The successful applicant will be required to complete relevant pre-employment checks.

Why join Community Accessability?

• Make a meaningful difference to older people in your community.
• Join a not-for-profit organisation focused on independence and community connection.
• Help shape the delivery of our growing Support at Home services.