Care Partner (Support At Home)

Focus Care; Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

Focus Care is expanding its in-home support services across New South Wales and seeks a dedicated Care Partner to help our participants access the resources they need to achieve their goals. You will screen, onboard, and manage care plans within funding and quality guidelines, coordinating with the team to deliver high-quality home care services.

You will bring strong communication, problem-solving and risk-management skills, hold a valid driver’s license, and maintain NDIS Worker Screening

Qualifications

• Knowledge of HCP/Support at Home Care Management and Strengthened Aged Care Quality Standards.
• Excellent verbal and written communication with experience in care management.
• High level problem solving and critical thinking skills.
• A valid driver's licence.
• Current NDIS Worker Screening Clearance.

Responsibilities

• Participant Service Engagement – onboarding new participants, responding to leads and enquiries, promoting Focus Care services, and increasing service hours as needed.
• Managing Participant Feedback and Complaints – respond to feedback, identify root causes, and resolve issues with participants and internal teams.
• Budget Management – ensure funding/budget requirements are implemented with participants to maximise utilization and comply with regulations.
• Service Delivery Quality – ensure services delivered are of the highest standard.
• Risk management and escalation – identify risks, implement corrective actions, and participate in audits.

Skills

Care management

NDIS knowledge

Budget management

Communication skills

Problem solving

Driver's license

NDIS Worker Screening

Job description

Full-time Permanent Associate

Posted 28 Oct 2026

Description

ABOUT FOCUS CARE

We provide a range of services to assist people to live independently at home. Our comprehensive range of services include domestic assistance, personal care, nursing, allied health, art therapy and transport. We are a registered Support at Home Provider and a registered NDIS provider.

People are our greatest asset. We are committed to a culture that is supportive, safe, and where people can do their best work, so that we can deliver on our promises to our participants.

THE ROLE

The Care Partner is responsible for supporting the Focus Care Support at Home participants, by providing effective and efficient care management.

This role will work with the team to assist participants to access available and relevant resources necessary to attain their identified goals within the constraints of funding and quality regulations.

The Care Partner will be responsible for participant screening, participant onboarding, care management tasks including but not limited to, budget management, non-clinical assessments, risk identification and mitigation strategies, planning and implementing support strategies, monitoring and evaluating required supports and managing transition to other forms of support and care, relevant to the participants’ changing needs.

ABOUT YOU

In seeking to secure this exciting opportunity, you will bring the following attributes to the role:

• Authentic – Communicating honestly and openly, while maintaining integrity, ethical conduct and expressing views that align our positive intent with positive impact.
• Striving – Showing drive and motivation in the interests of the business and participants. Identifying opportunities, being proactive and taking well calculated risks, within boundaries. Seeking out boundaries when unsure.
• Accountable – Taking responsibility for performance, initiative, actions, and impact on others.
• Inclusive – Valuing diversity. Considering, respecting and leveraging the perspectives and contributions of others. Seeking to understanding the needs, experiences and motivations of others.
• Adaptable – Embracing change, curiosity and flexibility, in situations of ambiguity and complexity. Maintaining calmness and persistence in the face of challenge or adversity. Adjusting and bouncing back from challenging experiences.

In addition, you will have:

• Knowledge of HCP/Support at Home Care Management, and understanding of the Strengthened Aged Care Quality Standards and Support at Home funding
• Excellent verbal and written communication skills with experience in care management
• High level problem solving and critical thinking skills
• A valid driver's licence
• Current NDIS Worker Screening Clearance

KEY ACCOUNTABILITIES

You will be responsible for:

• Participant Service Engagement – The growth and maintenance of the Support at Home participant base, responding to leads and enquiries, onboarding new participants, promoting the range of Focus Care services, referring participants for clinical, allied health and other specialised services as required and increasing service delivery hours in accordance with participant needs and preferences.
• Managing Participant Feedback and Complaints – Responding proactively to participant feedback and complaints, identifying root cause issues and working with participant and internal team to resolve in a timely manner.
• Budget Management – Ensuring that funding/budget requirements are being implemented in collaboration with participants, to maximise utilisation and minimise underspend in accordance with regulations
• Service Delivery Quality – To ensure that the services being delivered to participants are of the highest standard
• manage and escalation of participants to ensure risks are mitigated and corrective action is taken if required.
• participation in audits.

Company Overview

Whether it’s providing in-home aged and dementia care, or disability support, we’re a caring network of real people, taking the time to listen.