Care Partner (Support At Home)

Dovida; Geelong; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Birthday leave

Salary packaging

Employee wellbeing program

Flexible working

Job summary

Dovida Geelong delivers high-quality, relationship-based home care for ageing adults across Geelong and nearby areas. As a Care Partner, you will lead the client experience and coordinate with the office team to ensure care goals are met with empathy, integrity, and professionalism.

You will be trained in client care consultations and ongoing care management, contributing to a respected, multi-office organisation that supports independence and dignity for its clients and families.

Qualifications

• Experience in client-facing customer service or sales roles.
• Excellent communication and interpersonal skills.
• Ethical approach to problem solving in care settings.
• Highly organised with meticulous documentation of client interactions.
• Able to work effectively as part of a team to support clients and families.

Responsibilities

• Lead and manage the overall client experience.
• Coordinate with the office team to meet client needs and care goals.
• Train and mentor staff in client care consultations and ongoing care management.
• Maintain accurate records of client interactions with families and stakeholders.
• Support expansion of services and alignment with operational goals.

Skills

Client-facing

Customer service

Communication

Organisational skills

Teamwork

Aged care knowledge

Job description

Dovida Geelong, Bellarine Peninsula, and Surf Coast is a leading provider of high-quality, relationship-based home care for ageing adults. Founded in 2018 by Giovanni and Giselle Siano (formerly Home Instead Geelong), we have grown to employ over 350 dedicated team members across three local offices in Geelong West, Clifton Springs, and Torquay.

We are proud to be a multi-award-winning organisation, recognised as Business of the Year 2021 and Emerging Business (under 3 years) at the Geelong Business Excellence Awards. In 2022, we were honoured with the Customer Service Award at the Community Achievement Awards for Regional Victoria.

Our services are designed to support independence, dignity, and connection. We provide personal care, meal preparation, light household support, transport, medication reminders, care management, and companionship. We also offer specialist in-home care for people living with Dementia, Parkinson's disease, MND, MS, and those requiring Palliative care.

About the role

Due to rapid expansion of the business, an exciting career opportunity exists for an energetic, self-motivated, and organised team member who loves nothing more than assisting clients meeting and exceeding their care goals.

As aCare Partner for Dovida Geelong you would be closely supported by an experienced team. You will be trained and mentored in how we conduct client care consultationsand manage their ongoing care needs to ensure we provide quality care services to meet the needs of all our clients.

This role provides leadership and management of the overall client experience and coordinates effectively with the office team to ensure we support the needs and best interests of our clients, while supporting the achievement of Dovida Geelong operational goals.

Skills and experience

Relevant experience in a client-facing customer service or sales role.

Excellent communication skills, including highly effective interpersonal skills and the ability to build rapport with people from all walks of life.

An ethical approach to your work and can apply this to how you problem solve challenges in your work.

Highly organised and ability to accurately document all interactions held with client, family or other stakeholders about the client in our system.

Ability to work as an effective member of the team to ensure all needs of our clients and their families are fully supported at all time.

Preferrable but not essential: Knowledge of the aged care industry and understanding of Care Management.

What We Offer:

Meaningful Impact:Experience great job satisfaction as you make a positive difference in the lives of people within the community.

Stability:Enjoy a full-time position, providing you with a secure and long-term career opportunity.

Work-Life Balance: Benefit from flexible working arrangements, promoting a healthy work-life balance.

Celebration of You:Take your birthday off, fully paid, to celebrate and enjoy your special day.

Financial Benefits:Explore salary packaging benefits, including novated leasing, to maximize your financial rewards.

Recognition:Join a multi-award-winning and highly dynamic local organization, contributing to a culture of excellence.

Employee Wellbeing:Access Sonder, a confidential support service available 24/7. This service includes a self-help library, location-based safety support, and on-demand support from a team of medical, mental health, and safety professionals via call and chat. This benefit extends to our Key Players and their families.