Care Partner (Parental Leave) 10 months coverage

New Care Services Ltd; Greater Shepparton; On-site; AUD 39,000 - 55,000; Full time

Job summary

New Care Services Ltd in Shepparton region seeks a compassionate Care Partner for 10 months parental leave cover. The role focuses on case management, coordinating care plans for Aged Care and DVA clients, with regular home visits and documentation.

Ideal candidates have 2+ years in case management, nursing registration or community services cert, and strong MS Office skills. Travel within the Shepparton region is required.

Qualifications

• Minimum 2 years in case management or related role
• Nursing registration or community services certificate required
• Advanced MS Office and Outlook skills
• Strong person-centered care approach

Responsibilities

• Coordinate and monitor care plans for Aged Care and DVA clients
• Conduct regular client visits and assessments
• Manage a caseload of 40 home-based clients
• Liaise with clients, families, providers and internal teams
• Maintain accurate case documentation and records
• Identify risks or changes in client status and escalate

Skills

Case management

Verbal communication

Written communication

Time management

Relationship building

Education

Nursing registration

Community services certificate

Tools

Microsoft Office

Outlook

Job description

Care Partner (Parental Leave) 10 months coverage

We are currently seeking a compassionate and reliable Care Partner to support our Aged Care and Department of Veterans' Affairs (DVA) clients in the Shepparton region.

Please note that this position is a parental leave 10 months coverage role only (potential for the role to become permanent). Given the operational requirements of the role, training will need to commence as soon as possible.

This is a case management-focused role where you will coordinate and monitor care services, ensuring clients receive high-quality, person-centred support tailored to their goals and needs. This position is ideal for someone who is passionate about making a positive impact in the community and can communicate effectively with clients, families, and support networks.

About the Role

We are currently seeking a compassionate and reliable Care Partner to support our Aged Care and Department of Veterans' Affairs (DVA) clients in the Shepparton region.

Please note that this position is a parental leave 10 months coverage role only (potential for the role to become permanent). Given the operational requirements of the role, training will need to commence as soon as possible.

This is a case management-focused role where you will coordinate and monitor care services, ensuring clients receive high-quality, person-centred support tailored to their goals and needs. This position is ideal for someone who is passionate about making a positive impact in the community and can communicate effectively with clients, families, and support networks.

Key Responsibilities

Coordinate and monitor care plans for Aged Care and DVA clients in the Shepparton region.

Conduct regular client visits and assessments to review care needs, goals, and wellbeing.

Managing a case load of 40 clients who receive support at home.

Liaise with clients, families, healthcare providers, and internal teams to ensure cohesive support.

Update and maintain accurate case documentation and records in line with organisational and compliance requirements.

Identify and escape any risks, concerns, or changes in client status to the appropriate team members.

Support clients to access and navigate community services and resources.

Ensure all case management activities align with relevant policies, DVA guidelines, and aged care standards.

Key Requirements

Previous experience in case management (Minimum 2 years), aged care, disability support, or a related community services role

Nursing registration or community services certificate (must have)

Advanced Microsoft Office and Outlook skills, with a high level of computer proficiency and confidence using workplace systems

Strong understanding of person-centered care and the ability to tailor support to individual client needs

Effective verbal and written communication skills, with the ability to build trust and rapport with clients

Demonstrated ability to work independently, prioritise tasks, and manage a caseload

Reliable, professional, and compassionate approach to supporting clients in the community

Current driver's licence and ability to travel within the Shepparton region

WWWC (working with children's check)

Police Check (valid)

Relevant qualifications (e.g., in health, community services, or social work) are desirable.

What We Offer

Meaningful work supporting Aged Care and DVA clients in a local community setting

36 hours per week

Supportive team environment and ongoing professional development opportunities

Access to training and resources to build your skills in case management and client care

As this role requires working within a regulated care environment, applicants must be willing and able to obtain and maintain all required checks, clearances, and compliance requirements relevant to the position.

Reference AC0001Shep