Care Partner: At-Home Care & Service Coordination

Australian Unity Limited; Hornsby; Hybrid; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Flexible Work Options - hybrid

LinkedIn Learning access

Staff discounts

Fitness Passport

Parental Leave 14 weeks

Novated Car Leasing

Job summary

Australian Unity Limited is seeking a Care Partner to support customers on their care journey, developing holistic plans and coordinating services to enable safe, independent living. The role is based at the Hornsby branch with a hybrid work arrangement, combining client visits, branch days and work-from-home flexibility.

You will manage a customer portfolio, perform onboarding assessments, and work with clinical teams, families and external providers to deliver person-centred care and optimal

Qualifications

• Experience in community, aged care, disability or health services, including case management.
• Strong customer focus with ability to build trusted relationships.
• Excellent communication skills and proficiency with Microsoft Office and CRM systems.
• Knowledge of funding streams, quality standards and discharge planning.
• Ability to prioritise and manage time in a fast-paced environment.

Responsibilities

• Coordinate care plans and onboard customers, ensuring holistic, person-centred support.
• Develop care plans and coordinate multidisciplinary services.
• Conduct ongoing customer reviews and adjust plans as needs change.
• Maintain accurate records in enterprise systems and ensure quality and compliance.
• Support safe transitions, including hospital discharge and offboarding when required.
• Identify unmet needs and optimise funding utilisation.
• Collaborate with families, clinicians and external providers.
• Promote safety and continuous improvement in service delivery.

Skills

Community services

Customer focus

Empathy

Collaboration

Decision making

Education

Certificate IV in Community Services

Diploma in Aged Care

Tools

Microsoft Office

CRM systems

Job description

Australian Unity Limited is seeking a Care Partner to support customers on their care journey, developing holistic plans and coordinating services to enable safe, independent living. The role is based at the Hornsby branch with a hybrid work arrangement, combining client visits, branch days and work-from-home flexibility.

You will manage a customer portfolio, perform onboarding assessments, and work with clinical teams, families and external providers to deliver person-centred care and optimal