Care Partner - Hybrid Aged Care Advisor

Australian Unity Limited; Sunshine Coast Regional; Hybrid; AUD 52,000 - 74,000; Full time

Benefits offered by this job

Community leave

Wellbeing leave

Hybrid work - 2 days WFH

Career development access to LinkedIn

Staff discounts

Fitness Passport

Parental leave

Job summary

Australian Unity Limited is seeking a Care Partner to guide customers through their care journey with compassion. You will work with families, clinical teams and external providers to create holistic health plans and coordinate services that enable aging well at home.

The role is permanent full-time with flexible hours, a hybrid model (2 days WFH, 3 days in the Birtinya office) on the Sunshine Coast. Applicants should bring strong communication skills and experience in aged care.

Qualifications

• Experience in community or aged care is preferred but not essential.
• Knowledge of SAH funding streams and audits is advantageous.

Responsibilities

• Build trusted relationships with customers and support them to achieve their goals at home.
• Conduct onboarding assessments, develop holistic health plans, and coordinate multidisciplinary services.
• Collaborate with clinical teams, families, and external providers to deliver safe, person-centred care.
• Support customers through care transitions, including hospital discharge or changes in health needs, and follow up with offboarding where needed.
• Maintain accurate records in enterprise systems, participate in audits, and contribute to quality and continuous improvement.

Skills

Customer focus

Empathy

Verbal and written communication

Tech savvy (MS Office, CRM)

Education

Certificate IV in Community Care

Diploma in Aged Care

Tools

Microsoft Office

CRM systems

Job description

Australian Unity Limited is seeking a Care Partner to guide customers through their care journey with compassion. You will work with families, clinical teams and external providers to create holistic health plans and coordinate services that enable aging well at home.

The role is permanent full-time with flexible hours, a hybrid model (2 days WFH, 3 days in the Birtinya office) on the Sunshine Coast. Applicants should bring strong communication skills and experience in aged care.