Care Partner | Hornsby

Australian Unity Limited; Hornsby; Hybrid; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Flexible Work Options - hybrid

LinkedIn Learning access

Staff discounts

Fitness Passport

Parental Leave 14 weeks

Novated Car Leasing

Job summary

Australian Unity Limited is seeking a Care Partner to support customers on their care journey, developing holistic plans and coordinating services to enable safe, independent living. The role is based at the Hornsby branch with a hybrid work arrangement, combining client visits, branch days and work-from-home flexibility.

You will manage a customer portfolio, perform onboarding assessments, and work with clinical teams, families and external providers to deliver person-centred care and optimal

Qualifications

• Experience in community, aged care, disability or health services, including case management.
• Strong customer focus with ability to build trusted relationships.
• Excellent communication skills and proficiency with Microsoft Office and CRM systems.
• Knowledge of funding streams, quality standards and discharge planning.
• Ability to prioritise and manage time in a fast-paced environment.

Responsibilities

• Coordinate care plans and onboard customers, ensuring holistic, person-centred support.
• Develop care plans and coordinate multidisciplinary services.
• Conduct ongoing customer reviews and adjust plans as needs change.
• Maintain accurate records in enterprise systems and ensure quality and compliance.
• Support safe transitions, including hospital discharge and offboarding when required.
• Identify unmet needs and optimise funding utilisation.
• Collaborate with families, clinicians and external providers.
• Promote safety and continuous improvement in service delivery.

Skills

Community services

Customer focus

Empathy

Collaboration

Decision making

Education

Certificate IV in Community Services

Diploma in Aged Care

Tools

Microsoft Office

CRM systems

Job description

At Australian Unity, we're reimagining how health and care are delivered in our local communities. By working together differently, we help customers live healthier, more independent and fulfilling lives while staying connected to supportive communities.

The Opportunity

As a Care Partner, you'll support customers throughout their care journey, helping them achieve their goals and remain living safely and independently at home or in a place of their choosing. Working closely with customers, families, clinical teams and external providers, you'll develop holistic care plans, coordinate services and ensure customers receive person-centred support.

This is a full-time opportunity based at our Hornsby branch, available on either a permanent or 6-month fixed-term basis.
About the role

As a Care Partner, you will manage an allocated customer portfolio and play a key role in delivering positive customer outcomes through proactive care planning, service coordination and ongoing reviews.

You will:

• Build trusted relationships with customers and support them to achieve their goals at home.
• Conduct onboarding assessments, develop holistic care plans, coordinate multidisciplinary services and complete customer reviews as needs change.
• Collaborate with clinical teams, families and external providers to deliver safe, person-centred care and achieve optimal customer outcomes.
• Support customers through care transitions, including hospital discharge, changes in health needs and offboarding activities where required.
• Identify unmet needs, optimise funding utilisation and support access to services that enhance customer outcomes.
• Recognise and elevate customer risks, safeguarding concerns and changing care needs through appropriate pathways.
• Maintain accurate customer records in enterprise systems and contribute to quality, compliance and continuous improvement activities.
• Promote safety, quality and person-centred care across all aspects of service delivery.

What You'll Bring

• Experience in community, aged care, disability or health services, including case management and coordinating multidisciplinary care.
• Strong customer focus, with the ability to build trusted relationships and navigate sensitive conversations with empathy and professionalism.
• Excellent communication skills and confidence using Microsoft Office and customer management systems.
• Knowledge of funding streams, quality standards, audit requirements and care transitions, including discharge planning.
• Strong decision-making, problem-solving, time management, and prioritisation skills in a fast-paced environment.
• A collaborative mindset, with the ability to work effectively across multidisciplinary teams, families, clinicians and external providers.
• Relevant qualifications in Community Services, Aged Care or a related discipline (Certificate IV or Diploma desirable).

Why work for Australian Unity?

• Additional Leave benefits including Community, Wellbeing & Deep Listening Leave
• Flexible Work Options -hybrid role combining client visits, Branch days & WFH as part of your week
• Career development with full access to LinkedIn Learning & internal opportunities
• Staff discounts across our insurance products as well as our travel and retail partners
• Fitness Passport - discounted access to 1,500+ gyms & facilities
• Novated Car Leasing options through our partners Maxxia or Flair Cars
• 14 weeks paid Parental Leave

Australian Unity is an Equal Opportunity employer, and we encourage applications from all members of the community, including people of Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people. To view our Reconciliation Action Plan, please click https://www.australianunity.com.au/about-us/reconciliation-action-plan