Care Partner- Arabic Speaker

Alpha Omega Management Consultin; Sydney; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Mileage reimbursement

Training pathways

Referral payouts

Job summary

Alpha Omega is expanding its services in aged care and NDIS, serving a multicultural client base in Sydney's western regions. We are seeking Arabic-speaking professionals who can empower clients and families with clear communication and compassionate support.

Professional English proficiency is required, alongside fluency in community languages. Join a growing, values-driven team offering growth opportunities, training pathways, and rewards for performance.

Qualifications

• Diploma in Community Services, Ageing Studies and Services, or Nursing preferred.
• Certificate IV in Ageing Support or Disability Support required.
• 1–2 years experience in aged care, disability services, or community services desirable.
• Proficient with care CRM software and Microsoft 365; quick to learn new systems.
• Fluency in Arabic is required; additional languages valued.

Responsibilities

• Handle high-volume incoming calls and assess client needs.
• Provide helpful, customer-first responses.
• Maintain accurate, high-quality client records.
• Communicate clearly with clients, families, and team members.

Skills

Arabic language

English proficiency

Customer service

Communication

Active listening

Education

Diploma in Community Services

Diploma Ageing Studies

Nursing

Certificate IV in Ageing Support

Tools

Microsoft 365

Care CRM software

Job description

Make an impact in Aged Care and NDIS. Join a rapidly growing, multicultural provider located at Cabramatta NSW

Alpha Omega is expanding quickly to meet the growing demand created by the Support at Home reforms. We are a trusted Aged Care and NDIS registered provider with hundreds of clients across the West and South West of Sydney, and we are now building new hubs in other states as our reputation continues to grow.

Our name has never needed marketing. Families come to us because we provide genuine care, culturally sensitive support and clear communication. We keep our clients and staff informed, educated and supported through every change. This approach has built strong community trust and a workplace where people feel valued.

Use your language skills to make a real difference. If you speak Arabic and are dedicated to empowering Arabic-speaking clients and their families, we’d love to meet you!

Professional level English proficiency is required alongside fluency in community languages to ensure effective communication with clients and healthcare professionals.

Why Alpha Omega

• A stable organisation growing rapidly in response to Support at Home
• A multicultural team serving diverse communities with respect and heart
• Leaders who communicate clearly and support your development
• Genuine growth opportunities & Performance-based rewards system
• A workplace where your language skills and experience are truly valued
• Employee benefits like mileage reimbursement, training pathways and referral payouts.

Who we are looking for

• Experienced professionals in aged care, disability or community services
• Fluency in Arabic is required to support our clients and their families; additional community languages (e.g. Mandarin, Vietnamese, Cantonese) are highly valued.
• People who want stability 9-5 job environment, professional growth and meaningful work
• Individuals who deliver customer service with integrity, empathy and reliability
• Efficient and able to stay calm and organised under pressure while maintaining accurate, high-quality client records.

What we are looking for

• A Diploma Community Services, Ageing Studies and Services, or Nursing is preferred. Atleast a Certificate IV in Ageing Support/Disability Support.
• Minimum 1-2 years of experience in aged care, disability services, or community services is desirable.
• Proficient in Microsoft 5 and experienced with care CRM software, with a proven ability to learn new systems quickly.
• Confident managing high-volume incoming calls, efficiently assessing client needs, and providing a helpful, customer-first response.
• Strong active listener who communicates clearly with clients, families, and team members to solve problems quickly.