Care Partner

IWA Australia; Melbourne; On-site; AUD 65,000 - 75,000; Full time

Job summary

IWA Australia in Melbourne is seeking a Care Partner to provide client management services under Support at Home. You will deliver person-centred case management and supervise Home Care Employees to support participants with varying needs.

The role involves developing and reviewing budgets, managing risks, and maintaining regular communication with participants and carers to meet care plans, ensuring continuity of care and service quality.

Qualifications

• Qualified with Diploma of Community Services.
• Experience working with culturally and linguistically diverse communities.
• NDIS clearance, Police clearance and WWCC are required.
• Ability to work at least 4 days per week.
• Ability to speak a second language is desirable.

Responsibilities

• Assist with referrals to My Aged Care and other supports as needed (NDIS, Access Point, SaH).
• Develop and review quarterly budgets in consultation with the participant and registered supporters/carers.
• Review risk assessments related to the participant home environment as required.
• Communicate regularly with participant and/or registered supporter to achieve care plan goals.
• Allocate and liaise with Home Care Employees to ensure services align with participant needs and goals.

Skills

Interpersonal skills

Communication skills

Driver's Licence

Ability to speak a second language

Microsoft Office 365

Education

Diploma of Community Services

Tools

Microsoft Office 365

Job description

IWA Australia is a nationwide organisation providing Aged Care Services under Support at Home to eligible clients.

Our Melbourne office has an exciting role available for an enthusiastic Care Partner to provide client management services under Support at Home. Care Partners provide effective client-centred case management services and supervision of Home Care Employees (HCE). Care Partners ensure the delivery of flexible and individually tailored support services for a range of participants under Support at Home including those with low or medium level and complex physical and/or behavioural needs.

Key Responsibilities

Referrals, Intake and Assessment

• Assist with enquiries and referrals to My Aged Care and other supports if necessary (NDIS, Access Point, SaH etc)

Service Delivery

• Develop and review quarterly budgets in consultation with the participant and registered supporters/carers.
• Review risk assessments related to the participant home environment as required.
• Communicate regularly with participant and/or registered supporter towards achieving client goals as per care plan.

Service Planning & Management

• Communicate with participants, carers, and registered supporters regarding service options, pricing changes, and person-centred needs.
• Allocate and liaise with HCE’s and associated providers to ensure services align with participant needs and goals
• Monitor and manage participant budgets to prevent budget deficit.
• Support participant transitions between care settings to ensure continuity of care.
• Document & review case notes, monitor participant needs and action as necessary

Quality Assurance, Training & Development

• Record and report participant risks/incidents/complaints to Quality and Compliance Team and to Clinical team (only for clinical incidents)
• Record and report HCE incidents / complaints to QAC manager, direct supervisor and HR
• Report HCE performance issues to direct supervisor

Other

• Promotion and marketing of IWA services
• Liaise with other service providers and suppliers

Key Selection criteria

• Relevant qualifications such as Diploma of Community Services
• Experience working with culturally and linguistically diverse communities
• Drivers Licence
• Excellent interpersonal skills including effective personal and telephone
• Ability to work at least 4 days per week
• Intermediate knowledge of Microsoft Office 365 Suite.
• NDIS clearance, Police clearance and WWCC
• Ability to speak a second language
• Clinical experience