Care Manager

JOBSTAR PTY LTD; North Canberra; On-site; AUD 90,000 - 120,000; Full time

Job summary

JOBSTAR PTY LTD is seeking a passionate Care Manager for a permanent full-time position in an Australian Residential Aged Care facility. You will lead clinical and care teams to deliver person-centred care that preserves dignity, respect, and well-being for residents.

You will manage case coordination, assessments, planning, and monitoring while collaborating with residents, families, and healthcare professionals to achieve positive outcomes.

Qualifications

• Current practicing Certificate as a Registered Nurse with AHPRA.
• Strong leadership and communication skills.
• Strong customer service focus to meet residents and families' expectations.

Responsibilities

• Provide clinical leadership and direction to the care team.
• Oversee high-quality, person-centred care and case management for residents.
• Collaborate with residents, families, and staff to plan and monitor care.

Skills

Leadership

Communication

Customer service

Education

Registered Nurse (RN) with AHPRA

Job description

Job Type: Permanent position | Full time position

Job Description

We are seeking a passionate Care Manager to join our experienced Leadership Team! We are a standalone Residential Aged Care facility offering rewarding career opportunities within a workplace that genuinely values diversity, culture, and individual contribution. We are committed to providing a safe, supportive, and inclusive environment that reflects our core values of Respect, Enablement, Excellence, Intrinsic Value, and Learning Culture.

We provide person-centred care. The purpose of this role is to ensure every resident experiences care that upholds their dignity, respect, and well-being, with continuous attention to their personal choices and preferences. As the Care Manager, you will be responsible for providing clinical expertise, leadership, management, direction, and guidance to our clinical and care teams.

You will play a key role in facilitating high-quality case management, ensuring comprehensive assessment, planning, and monitoring of residents’ needs. Working collaboratively with residents and their families or representatives, you will help deliver exceptional care that supports quality of life and positive outcomes.

KEY RELATIONSHIPS

• Internal relationships and context: General Manager – Discuss all aspects of the needs of residents and how their care needs are being met. Also raise any issues or concerns with the behavior of staff, residents and residents’ families.
• Senior care manager- Works closely with the Senior Care Manager to ensure the effective delivery of high-quality, person-centred care services. Liaises with healthcare professionals, community organisations, and other stakeholders to coordinate client care and achieve the best outcomes. Care Manager – Work collaboratively to ensure the management, direction and guidance to the clinical and care teams in the provision of person-centered care for residents.
• Delegate responsibility for the completion of tasks as required. Roster Clerk - Ensure all shifts are covered with the appropriate level of cover and staff leave and training requirements are catered for. As acuity mix of resident’s changes, staffing levels / competencies may need to be reviewed.
• Registered Nurses - Receive updates from RNs on the day-to-day operations in the facility and changes in residents’ needs. Communicate all issues relating to the delivery of care services to ensure quality standards are always met and discuss any changes that may be required or conversations with staff that are needed. Leisure and Lifestyle Manager– Provide leadership and direction to ensure services are maximized to promote health and wellbeing of residents.
• Maintenance Officer – Work collaboratively in the sales process for potential new resident admissions. Provide timely requests / consultation regarding maintenance and accommodation needs. Client Liaison Officer/ Administration Coordinator – Work collaboratively in the recruitment and orientation of staff.

ESSENTIAL QUALIFICATIONS, SKILLS AND EXPERIENCE

Current practicing Certificate as a Registered Nurse with AHPRA. Strong leadership and communication skills.

Strong understanding of AN-ACC requirements. Strong understanding of the Aged Care Quality Standards. Extensive experience in delivering and supervising clinical care in an Aged Care environment.

Strong customer service focus to meet the expectations of residents and their families. Job Timings Monday to Friday - 9am to 5 pm.