Care Coordinator - Support at Home

People Who Care; City Of Swan; On-site; AUD 52,000 - 74,000; Full time

Benefits offered by this job

Full-time, fixed-term employment

Immediate commencement

Location based in Guildford

Supportive and values-driven team

Salary packaging and superannuation

Job summary

People Who Care is seeking an experienced Care Coordinator – Support at Home to join our Guildford team in Western Australia. The role focuses on coordinating wellness‑focused, person‑centred home care under the Support at Home program, enabling independence and safety for clients.

The position is full-time on a fixed-term 6-month contract with immediate commencement. Salary is hourly at $45.46, reflecting WA market norms for aged care coordination and flexible, client‑centred service delivery.

Qualifications

• Certificate IV or higher in aged care or related field, or equivalent coordination experience
• Experience in aged care or community services with person-centred approach
• Knowledge of the Support at Home program and funding
• Experience developing care plans and coordinating services
• Strong partnerships with clients and stakeholders
• Knowledge of community resources
• Excellent written and verbal communication
• Strong IT skills and Driver’s Licence

Responsibilities

• Coordinate and administer Support at Home services per program requirements and standards
• Undertake service planning, budget management and administration of client funding
• Develop, implement and regularly review individualised service delivery plans in partnership with clients and their support networks
• Coordinate services with clients, support workers, allied health professionals, health professionals, families and other stakeholders
• Monitor clients who may be at risk and proactively review services to ensure their needs and goals are met
• Maintain accurate and up-to-date client records, case notes and program data
• Monitor service delivery, expenditure and client budgets to ensure services are appropriate and funded
• Identify and resolve operational and service delivery issues promptly and effectively
• Support wellness, reablement, independence and person-centred approaches
• Ensure services comply with legislation, policies and contractual requirements
• Ensure health, safety, risk management and quality requirements are maintained
• Build and maintain positive relationships with clients, families, providers and community stakeholders
• Contribute to continuous improvement and effective implementation of the program

Skills

Communication skills

Organisational skills

Attention to detail

Managing competing priorities

Teamwork / collaboration

Education

Certificate IV or higher in Aged Care / Disability / Individual Support / Community Services or related discipline

Tools

Microsoft Office

Client Record Management systems

Job description

People Who Care is a not-for-profit organisation with over 45 years of service supporting older people, people with disability, and individuals experiencing social crisis. We work in partnership with our community to deliver services that promote independence, dignity and wellbeing.

We are seeking an experienced and motivated Care Coordinator – Support at Home to join our team in this newly created role. Based in Guildford, this position plays a key role in coordinating high-quality, person-centred services under the Australian Government’s Support at Home program, enabling older people to live independently, safely and with dignity in their own homes.

Working as part of a supportive and committed team, you will coordinate services that are wellness-focused, responsive and aligned with the Aged Care Quality Standards and Support at Home requirements. This role is ideal for an organised and proactive professional with strong communication skills and experience in aged care, home care or community services.

This position is offered full time on a fixed-term 6 month contract, with immediate commencement. Hourly pay rate: $45.46

Key Responsibilities

People Who Care is a not-for-profit organisation with over 45 years of service supporting older people, people with disability, and individuals experiencing social crisis. We work in partnership with our community to deliver services that promote independence, dignity and wellbeing.

We are seeking an experienced and motivated Care Coordinator – Support at Home to join our team in this newly created role. Based in Guildford, this position plays a key role in coordinating high-quality, person-centred services under the Australian Government’s Support at Home program, enabling older people to live independently, safely and with dignity in their own homes.

Working as part of a supportive and committed team, you will coordinate services that are wellness-focused, responsive and aligned with the Aged Care Quality Standards and Support at Home requirements. This role is ideal for an organised and proactive professional with strong communication skills and experience in aged care, home care or community services.

This position is offered full time on a fixed-term 6 month contract, with immediate commencement. Hourly pay rate: $45.46

Key Responsibilities

• Coordinate and administer Support at Home services in accordance with program requirements and the Aged Care Quality Standards

• Undertake service planning, care coordination, budget management and administration of client funding

• Develop, implement and regularly review individualised service delivery plans in partnership with clients and their support networks

• Coordinate services with clients, support workers, allied health professionals, health professionals, families and other stakeholders

• Monitor clients who may be at risk and proactively review services to ensure their needs, goals and circumstances continue to be appropriately supported

• Maintain accurate and up-to-date client records, case notes, service information and program data

• Monitor service delivery, expenditure and client budgets to ensure services are appropriate, effective and within available funding

• Identify and resolve operational and service delivery issues promptly and effectively

• Support wellness, reablement, independence and person-centred approaches to service delivery

• Ensure services are delivered in accordance with relevant legislation, policies, procedures and contractual requirements

• Ensure appropriate health, safety, risk management and quality requirements are maintained

• Build and maintain positive relationships with clients, families, service providers and community stakeholders

• Contribute to continuous improvement and the effective implementation of the Support at Home program

Essential Criteria

• Certificate IV or higher qualification in Aged Care, Disability, Individual Support, Community Services or a related discipline, and/or significant relevant experience in home care or community services at a coordination level

• Demonstrated experience in aged care, home care or community services, with an understanding of person-centred and wellness-focused service delivery

• Understanding of the Support at Home program, aged care funding and/or experience working within a similar home care environment

• Experience developing and reviewing individualised service plans and coordinating services to meet client needs and goals

• Experience building collaborative partnerships with clients, families, service providers and other stakeholders

• Knowledge of relevant community resources, services and support networks

• Strong computer skills, including Microsoft Office

• Confidence using Client Record Management and/or care management systems

• Excellent written and verbal communication skills

• Strong organisational skills and the ability to manage competing priorities and deadlines

• Ability to work effectively in a fast-paced environment while maintaining a high level of accuracy and attention to detail

• Commitment to person-centred, culturally responsive and respectful service delivery

• Australian work rights

• Current Western Australian Driver’s Licence

• Current National Police Clearance (issued within the last 6 months)

What We Offer

• Full-time, fixed-term employment opportunity

• Immediate commencement

• Location based in Guildford

• A supportive and values-driven team environment

• The opportunity to contribute to the successful delivery of the Support at Home program and make a meaningful difference in the lives of older people

• Salary packaging and superannuation benefits