Care Coordinator / Case Manager – Support at Home (Care Partner)

Pearl Home Care; Gold Coast City; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Work-from-home days

Hybrid work model

Free parking

Job summary

Pearl Home Care Gold Coast is seeking an experienced Care Partner to coordinate Support at Home packages and manage a caseload from onboarding through ongoing review. You will set up services, craft care plans, manage budgets, and serve as the primary contact for clients and families.

The role is office-based in Hope Island with hybrid, work-from-home days. You’ll work with an in-house clinical team, not a head office, and enjoy opportunities for growth within a locally owned provider.

Qualifications

• 2 years’ experience coordinating Home Care Packages or Support at Home services.
• Ability to explain classifications, budgets and care management clearly to clients and families.
• Strong planning, organisation and time management across a full caseload.

Responsibilities

• Onboard new clients by reviewing My Aged Care referrals, initial assessment and setting up service agreements and care plans.
• Build and review care plans around client goals, updating as needs change.
• Manage quarterly budgets, explain client contributions and ensure funds are used appropriately.
• Coordinate services with scheduling, support workers, and allied health providers.
• Support short-term pathways and timely reassessments when needs change.
• Identify and escalate clinical concerns to the Clinical Care Manager or RN.
• Maintain regular client contact and accurate care management records.

Skills

Care coordination

Case management

Budget management

Client communication

Microsoft 365

Education

Nursing RN/EN or allied health qualification

Tools

Care management software

Aged Care program manual

Job description

Care Coordinator / Case Manager – Support at Home (Care Partner)

Support at Home Care Coordinator (Care Partner)
Pearl Home Care Gold Coast | Hope Island
Permanent full-time | Hybrid, with work-from-home days

Are you an experienced Home Care Package or Support at Home coordinator who wants a caseload you can manage?

At Pearl Home Care Gold Coast, our Care Partners are the Support at Home coordinators for their own group of clients. You’ll set up each client’s services, build and review their care plans, manage their quarterly budgets, and be the main contact for them and their families.

This is an office-based coordination and case management role. It is not a support worker position.

We’re a locally owned provider at Hope Island. You’ll work directly with the owners and our in-house clinical team, not a head office interstate.

About the role

You’ll manage your own Support at Home caseload from onboarding through to ongoing review. Your responsibilities will include:

Onboarding new clients: reviewing their My Aged Care referral and classification, holding the initial assessment, and setting up the service agreement and care plan

Care planning: building care plans around each client’s goals, and reviewing them regularly and whenever needs change

Budget management: managing quarterly budgets, explaining client contributions and monthly statements, and making sure funds are used well and not left unspent

Coordinating services: working with our scheduling team, support workers, allied health and third-party suppliers

Short-term pathways: coordinating the Restorative Care Pathway, the End-of-Life Pathway and the AT-HM scheme (assistive technology and home modifications)

Reassessments: spotting when a client’s needs have outgrown their classification and arranging a reassessment

Clinical concerns: recognising changes in health or risk, and escalating to our Clinical Care Manager and RN

Client contact: keeping in regular contact with clients and families, and being the person they call

Records and compliance: keeping accurate care management notes and meeting the Aged Care Quality Standards and Support at Home program rules

About you

You have at least 2 years’ experience coordinating Home Care Packages or Support at Home services. You know how classifications, budgets and care management work, and you can explain them clearly to a client or family who finds them confusing.

You’ll also bring:

Strong care planning, organisation and time management across a full caseload

A working knowledge of the Support at Home program manual, the Aged Care Quality Standards and client rights under the new Aged Care Act

Good clinical judgement in recognising risk and complex needs, and knowing when to elevate

Clear, warm communication with clients, families, support workers and health professionals

Confidence with client budgets, care management software and Microsoft 365

Experience with dementia, palliative care, hospital discharge or restorative care is highly regarded.

Qualifications and requirements

Minimum: 2 years’ Home Care Package or Support at Home coordination or case management experience

Preferred: a nursing (RN/EN) or allied health qualification

Overseas-qualified nurses and allied health professionals are welcome to apply. AHPRA registration is not required for this coordination role.

Current First Aid and CPR

Current driver’s licence and a comprehensively insured vehicle (mileage reimbursed for client visits)

Current National Police Check, or willingness to get one

Work-from-home days once you’re settled in

Free parking at our Hope Island office

A caseload you can manage. We add Care Partners as we grow, so you can know your clients properly.

Clinical backup from our in-house Clinical Care Manager, RN and OT

A small, local team. The owners are in the office, so ideas are heard and decisions are made quickly.

Room to grow, with training and development and a real say in how we improve our service