Care Manager (Support At Home) Gold Coast

Hazel Home Care; Gold Coast City; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Birthday day off

Job summary

Hazel Home Care on the Gold Coast is seeking a Care Manager (Support At Home) to lead quality care and client-focused services in the community. This role combines client visits, home-based support, and weekly office days in Robina, offering hybrid flexibility and meaningful growth opportunities.

You will oversee scheduling, care planning, and coordination with nurses and rostering staff, while developing strong community connections and expanding the service footprint in the Gold Coast region.

Qualifications

• 12 months experience ideally in community home care (Support At Home) as a Care or Case Manager
• Highly professional and able to act with compassion
• Warm sales and customer service experience, developing business
• Excellent administrative and computer skills
• Excellent communication skills

Responsibilities

• Planning and oversight of the scheduling of support workers and third-party suppliers to deliver quality care and services
• Collaborating with the Service Manager to recruit staff and manage performance
• Developing and reviewing Care Plans in consultation with customers and families
• Ensuring customer budgets are recorded and monitored to reflect the care plan
• Reviewing Care Plans with nurses, rostering staff and Care Professionals
• Networking and developing new business within the community and attending aged care events

Skills

Empathy

Communication

Scheduling

Business development

Administrative skills

Education

Nursing qualification preferred but not essential

Social, Home & Community Services background

Job description

Care Manager (Support At Home) Gold Coast

• Hybrid position, enjoy a great work-life balance
• Build relationships, develop community engagement
• Be part of a diverse, engaging and collaborative team
• Gold Coast region, fast expanding market

A bit about you

You are a passionate person who loves building genuine business by networking and delivering amazing service and care to clients in the community.

You have high empathy that enables you to understand customer needs and to provide a service that exceeds their expectations. You are motivated to add value to supporting older Australians to remain living at home with quality care and services.

You believe that you can make a real difference in customers' lives and you work to ensure that you can also make a difference in what the team do and the service and product delivered.

A bit about the role

Reporting to the Service Manager this role is responsible for ensuring quality care and support is delivered in a customer-centric way to enable more older Australians to remain living at home safely. The role is to support customers living in the Gold Coast Region.

Hybrid flexible working arrangements - Monday to Friday, full-time. (Working from home, client home visits and once a week at our office in Robina)

You will be responsible for the planning and oversight of the scheduling and delivery of timely care and supports that meet customer goals and delivers exceptional service.

You will work as part of a dynamic, passionate and fun team in a fast-growing business that offers plenty of growth and career potential.

Key responsibilities

• Planning and oversight of the scheduling of support workers and third-party suppliers to deliver quality care and services
• Working collaboratively with the Service Manager to undertake and ensure timely recruitment and effective performance management of staff
• Responsible for the development and review of Care Plans in consultation with customers and their families
• Ensure individual customer's budgets are accurately recorded and monitored regularly to reflect the customer's care plan
• Regularly reviewing customer Care Plans, liaising with internal teams such as nurses, rostering staff and Care Professionals
• Network and develop new business within the community, attend aged care events and be a leader in the community

Key selection criteria

• 12 months experience ideally in community home care (Support At Home) as a Care or Case Manager
• Highly professional and able to act with compassion
• Warm sales and customer service experience, developing business
• Excellent administrative and computer skills
• Excellent communication skills

Requirements

• Social, Home & Community Services, Aged Care, Disability, Health Industry or related relevant experience
• Nursing qualification is preferred but not essential
• Current driver's licence and safe driving record
• Own car & willingness to travel to visit customers (mileage payment provided)

What we offer/ Perks & Benefits

• Day off for your birthday

This is a unique opportunity to make a difference in people's lives. If this sounds like it's for you, please come and join the team on this exciting journey.