Care Coordinator- Aged Care

Pathway Talent; Ryde; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Flexible working arrangements

Employee Assistance Program

Professional development opportunities

Job summary

Pathway Talent is partnering with an established not-for-profit to recruit an experienced Care Coordinator for its aged care team in NSW. You will visit clients at home, develop care plans, supervise frontline staff and collaborate with families, carers and clinicians.

You’ll coordinate service bookings, manage budgets and contribute to quality improvements while building referral networks. A NSW driver licence and knowledge of the Support at Home program are essential.

Qualifications

• 3+ years as aged care coordinator or care partner
• Diploma in Community Services or enrolled nurse credential
• Knowledge of the Support at Home program
• Ability to supervise frontline teams
• Strong communication and prioritisation skills

Responsibilities

• Develop and review individualized care plans reflecting participant goals and cultural needs
• Set quarterly budgets and explain services and participant contributions
• Supervise frontline staff and identify training needs
• Coordinate service bookings with Rostering and Allocations
• Refer clinical concerns to clinicians and reflect recommendations in care plans
• Maintain accurate care records and support quality reviews
• Identify cross-referral opportunities and build referral relationships
• Onboard third-party providers via My Aged Care portal

Skills

Care coordination

Staff supervision

Communication skills

Time management

Driver's license

Education

Diploma in Community Services or Enrolled Nurse

Tools

Lumary

My Aged Care portal

Job description

Pathway Talent is partnering with an established and respected not-for-profit organisation to recruit an experienced Care Coordinator for its aged care team.

About the Organisation

Our client delivers person-centred support across aged care, disability, mental health and community services. Its aged care team works with older people, their families and carers to help customers live independently at home and stay connected to their communities.

The Opportunity

Reporting to the Service Delivery Manager, you’ll coordinate services under the Support at Home program. You’ll visit customers at home, develop care plans with them and work with families, carers and clinicians as their needs change. You’ll also supervise frontline staff across multiple locations and work with Rostering and Allocations to match the right staff to each customer’s needs.

What You’ll Do

Care Coordination and Team Support

• Develop and review individualised care plans that reflect each participant’s goals, cultural needs, preferences and assessed supports.
• Set and review quarterly budgets and help participants understand which services they can access and what contributions they may need to make.
• Supervise and mentor frontline staff, support new starters through induction and identify training needs.
• Coordinate service bookings and work with Rostering and Allocations to manage absences, cancellations and short-notice changes.
• Refer clinical concerns to qualified clinicians and make sure their recommendations are reflected in care plans and day‑time supports.
• Maintain accurate care records and contribute to incident reporting, quality reviews and service improvements.

Pathway Talent is partnering with an established and respected not-for-profit organisation to recruit an experienced Care Coordinator for its aged care team.

About the Organisation

Our client delivers person-centred support across aged care, disability, mental health and community services. Its aged care team works with older people, their families and carers to help customers live independently at home and stay connected to their communities.

The Opportunity

Reporting to the Service Delivery Manager, you’ll coordinate services under the Support at Home program. You’ll visit customers at home, develop care plans with them and work with families, carers and clinicians as their needs change. You’ll also supervise frontline staff across multiple locations and work with Rostering and Allocations to match the right staff to each customer’s needs.

What You’ll Do

Care Coordination and Team Support

• Develop and review individualised care plans that reflect each participant’s goals, cultural needs, preferences and assessed supports.
• Set and review quarterly budgets and help participants understand which services they can access and what contributions they may need to make.
• Supervise and mentor frontline staff, support new starters through induction and identify training needs.
• Coordinate service bookings and work with Rostering and Allocations to manage absences, cancellations and short-notice changes.
• Refer clinical concerns to qualified clinicians and make sure their recommendations are reflected in care plans and day‑time supports.
• Maintain accurate care records and contribute to incident reporting, quality reviews and service improvements.

Business Development and Referral Growth

• Identify cross-referral opportunities from NDIS, mental health and community programs, and follow up with Commonwealth Home Support Programme (CHSP) clients who have been reassessed for Support at Home.
• Build referral relationships with GPs, pharmacies, hospital discharge planners, care finders, assessment organisations, retirement villages, seniors groups, and Aboriginal and culturally diverse community organisations.
• Engage people who have been assigned Support at Home funding and are choosing a provider, as well as former Home Care Package recipients who have transitioned to Support at Home and want to change providers.
• Represent the organisation at expos, community events and information sessions. Explain how Support at Home works, what services cost and how to choose a provider.
• Explain the organisation’s fee‑for‑service options to people who want to access services while waiting for an assessment or funding.

Referral, Intake and Onboarding

• Accept and action referrals through the My Aged Care provider portal. Contact participants promptly to help them start services within the timeframe specified in their notice.
• Review each participant’s Notice of Decision, classification level and support plan, including any approved Restorative Care or End‑of‑Life pathway or Assistive Technology and Home Modifications (AT-HM) supports.
• Explain service prices, participant contributions, the care management deduction and monthly statements so participants can make informed decisions and give informed consent.
• Onboard third‑party providers, such as podiatrists, allied health practitioners, and home maintenance and gardening providers, using the organisation’s price list and approved purchase orders.

Key Performance Indicators

• Referral growth and conversion from internal programs and external referral partners.
• Timely contact with referred participants and service commencement within the timeframe specified in their notice.
• Timely completion of service agreements, initial care plans and quarterly budgets, with accurate records in Lumary.
• Timely clinical referrals and follow‑through on recommendations

What You’ll Bring

• Preffered Qualification : Diploma in Community Services, or Enrolled Nurse,or equivalent experience in aged care.
• Essential: Minimum experience of 3 years as aged care coordinator or care partner
• A strong understanding of the Support at Home program
• Experience coordinating person‑centred services and supervising or mentoring frontline teams.
• An understanding of aged care quality standards and experience working with clinical, rostering and operational teams.
• Strong communication skills and the ability to manage competing priorities and exercise sound judgement.
• A current NSW driver licence
• NDISWSC
• WWCC
• Police Check (Issued within 3 months)

Why Consider This Opportunity?

• Competitive salary and autonomy in your day‑to‑day work, with the opportunity to shape how aged care services are delivered.
• Generous salary packaging through not‑for‑profit benefits that may increase your take‑home pay.
• Fitness Passport with discounted access to participating gyms, fitness centres and swimming pools.
• Flexible working arrangements subject to operational requirements.
• Additional leave options through purchased annual leave arrangements.
• Employee Assistance Program with confidential counselling and wellbeing support.
• Professional development opportunities to expand your skills and grow your career.
• Purpose-driven work that helps older people maintain their independence and stay connected to their communities.
• Collaborative environment where you’ll work alongside supportive teams committed to delivering quality services.

A Safe and Inclusive Workplace

Pathway Talent has a zero‑tolerance approach to abuse, neglect and harm and is committed to safeguarding the wellbeing of children, young people, older people, people with disability and the communities we serve.

Equal Employment Opportunity, Diversity & Inclusion

Pathway Talent is committed to equal employment opportunity and to creating inclusive, diverse and culturally safe workplaces. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, members of the LGBTQIA+ community and people from culturally and linguistically diverse backgrounds.

Pathway Talent acknowledges Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands on which we live and work.