Care Coordinator

Pearl Home Care Pty; Sydney; Hybrid; AUD 60,000 - 80,000; Full time

Job summary

Pearl Home Care Pty in Sydney is seeking a warm, empathetic Care Coordinator to join our growing team. You’ll be the friendly, reliable point of contact for clients, families and support workers, coordinating care services and rosters to ensure clients receive the support they need, with careful attention to accuracy and timeliness.

You’ll bring experience in a similar role, with strong organisation and clear communication.

Qualifications

• Experience in a similar role, with responsibilities such as supporting clients, coordinating services, managing rosters or helping a busy team run smoothly.

Responsibilities

• Being a friendly, reliable point of contact for clients, families and support workers.
• Coordinating care services and rosters to ensure clients receive the support they need.
• Listening to clients and responding when their needs change.
• Keeping client records and care plans accurate and up to date.
• Working with the team to resolve scheduling issues and follow up on concerns.
• Building trusting relationships through thoughtful communication and reliable follow-through.

Skills

Empathy

Organisation

Communication

Teamwork

Tech literacy

Job description

At Pearl, we know that a little care can make a big difference. A friendly voice, someone who takes the time to listen, or the reassurance that help is on its way can mean so much to a client and their family.

We’re looking for a warm, empathetic and organised Care Coordinator to join our friendly, growing team.

Who you are matters to us

We value people who care about others—people who are approachable, dependable and willing to go the extra step to help someone feel supported.

You’ll need experience in a similar role, but you don’t need to have worked as a Care Coordinator before. Your background might include supporting clients, coordinating services, managing rosters or helping a busy team run smoothly.

You bring your experience, kindness and willingness to learn, and we’ll help you build on them. We’ll guide you through the role, help you learn our systems and support you as you find your feet. You won’t be expected to know everything on day one.

What your day will involve

• Being a friendly, reliable point of contact for clients, families and support workers.
• Coordinating care services and rosters to help clients receive the support they need.
• Listening to clients and responding when their needs or circumstances change.
• Keeping client records and care plans accurate and up to date.
• Working with the team to resolve scheduling issues and follow up on concerns.
• Building trusting relationships through thoughtful communication and reliable follow-through.

What we’re looking for

• A warm personality, empathy and a respectful approach to others.
• Experience in a similar role, with skills you can bring to care coordination.
• Strong organisation and attention to the details that matter.
• Clear communication and a calm, practical approach to solving problems.
• Confidence using computer systems and learning new processes.
• Someone who asks questions, lends a hand and enjoys working as part of a team.

You’ll join a friendly team that values flexibility, supports one another and welcomes questions and ideas. Pearl is growing rapidly, bringing plenty of opportunities to learn, contribute and grow alongside the business.

We also believe flexibility matters. After your first 6 months, once you’re confident in the role, our systems and the way we work, this position will move into a hybrid working arrangement — with a few days each week in the office and a few days working from home.

Those first six months are about giving you the support, guidance and face-to-face time you need to really settle in, build relationships with the team and feel confident in the role before transitioning into a more flexible way of working.

Most of all, you’ll do work that genuinely matters to the people who rely on us every day.

We’d love to meet you

Tell us about your experience and what draws you to supporting others—we’d love to get to know the person behind the application.