Client Care Lead & Coordinated Support

Pearl Home Care Pty; Mornington; On-site; AUD 60,000 - 90,000; Full time

Job summary

Pearl Home Care Pty in Victoria is seeking a capable coordinator to build strong relationships with clients and families while leading support workers to deliver tailored care. You will ensure safety, wellbeing and continuity of service, manage budgets, and maintain compliant practice.

This role requires collaboration with a client network and timely documentation of progress notes, incidents, and follow-up actions to support high-quality care delivery.

Responsibilities

• Build strong, respectful relationships with clients, families, support workers, and external providers
• Coordinate tailored support services that reflect clients’ goals and health conditions
• Make decisions that prioritise client safety, wellbeing, and quality of life
• Lead and supervise your team of Support Workers, ensuring service quality and continuity
• Monitor and manage client budgets to ensure full and appropriate utilisation
• Maintain compliance with current legislation, funding guidelines, and internal policies
• Collaborate and communicate with the client’s network of supports
• Document accurate and timely progress notes on client interactions, changes in condition, incidents, and follow-up actions
• Review progress notes submitted by support workers, suppliers, and allied health professionals to ensure coordinated, high-quality care
• Admission of new clients with intake assessments and meet and greets

Job description

Pearl Home Care Pty in Victoria is seeking a capable coordinator to build strong relationships with clients and families while leading support workers to deliver tailored care. You will ensure safety, wellbeing and continuity of service, manage budgets, and maintain compliant practice.

This role requires collaboration with a client network and timely documentation of progress notes, incidents, and follow-up actions to support high-quality care delivery.