Service Coordinator

Just Better Care; Sydney; On-site; AUD 39,000 - 47,000; Part time

Benefits offered by this job

Company car

Phone supplied

Laptop when required

Team lunches

Employee Assistance Program

Job summary

Just Better Care Eastern Suburbs in Mascot, NSW is seeking a motivated Service Coordinator for a casual role. You will work with the coordination team to arrange in-home disability and aged care services, ensuring safe delivery and timely handling of incidents and complaints.

The position requires 2+ years of relevant experience, strong communication, good computer literacy, and adherence to consumer directed care principles. Vaccination proof is required.

Qualifications

• At least 2 years’ relevant experience as a Service Coordinator coordinating support services in homes and the community.
• Understanding of consumer directed care and/or person centred practices.
• Strong written and verbal communication skills.
• Sound computer literacy with MS Word, PowerPoint and Outlook.
• Proof of vaccination and boosters.

Responsibilities

• Coordinate with the coordination team and other Customer Care Managers to plan services.
• Ensure risk is managed by gathering information and planning strategies.
• Address incidents and complaints with stakeholders in a timely manner.
• Communicate effectively with customers and team members to maintain service delivery.

Skills

Service coordination experience

Communication skills

Consumer directed care

Person-centred practices

Customer relationships

Tools

MS Word

PowerPoint

Outlook

Job description

Office: Eastern Suburbs / Inner West / St George & Sutherland

Location:Mascot

Employment Status:Casual

Just Better Care Eastern Suburbs is seeking a motivated and compassionate Service Coordinator to join our caring and dynamic office team in Mascot, NSW. Just Better Care Coordinators play a key role in helping families receive the care and support services they need.

The Service Coordinator will work with the coordination team and other Customer Care Managers. The Service Coordinators ensure that risk is managed by gathering information and considering strategies to ensure services can be delivered safely, incidents and complaints are addressed with other stakeholders efficiently and in a timely manner.

About us:

Just Better Care provides in-home disability and aged care services, supporting people to live independently. We believe people of all ages & all abilities deserve access to the support and resources they need in order to live where they want and how they want. At Just Better Care, we CARE about our customers and our team. Our office covers four territories in the Sydney Metro area; Eastern Suburbs, Inner West, Sutherland and St George.

What you will need:

• At least 2 years’ relevant experience as a Service Coordinator, coordinating support services for people in their homes and the community.
• An understanding of consumer directed care and/or person centred practices.
• Strong written and verbal communication skills, with the ability to communicate effectively and build relationships with customers and team members.
• Sound computer literacy, with intermediate skills in MS Word, Power Point and Outlook, coupled with experience using information management systems.
• Proof of vaccination and boosters.

Why Join Us:

• Close-knit team of friendly, helpful and supportive people.
• Career development and training opportunities are very high on our priority list.
• We have a vested interest in you, hence you will be well supported.
• A competitive salary is on offer for the right candidate.
• Access to a company car, phone and a laptop when required.
• Regular team lunches, dinners, afternoon teas, birthday/anniversary celebrations and more!
  Better care for our family all year around
• You and your family will have access to Employee Assistance Program (free counselling) because we understand that life gets tough sometimes. We recognize effort and reward our superstar employees with various employee awards and regular paid lunch.

Just Better Care has always been dedicated in providing quality services whether it be setting up a package or weekly services and we would love our new Service Coordinator to help us with this mission.