Care Coordinator

RSL Care RDNS Limited; Caboolture, City of Moreton Bay; On-site; AUD 70,000 - 82,000; Full time

Job summary

Bolton Clarke is seeking a Full‑Time Care Coordinator to join our Home and Community team at Caboolture Office. You will coordinate care planning, assess client needs, and manage non‑clinical support services under CHSP and related programs.

This role offers an opportunity to work with a caring, not-for-profit provider, focusing on customer-centred care, robust reporting, and a supportive team in a community setting.

Qualifications

• Certificate IV in Community Services or equivalent required.
• Experience with Home Care Packages or CHSP funding programs advantageous.
• Proficient in MS Office applications.
• Strong customer service focus with excellent communication skills.
• Excellent organisational and time management abilities.
• Police Check valid within the last 3 years.

Responsibilities

• Provide service coordination, assessment and care planning for CHSP, Fee for Service and related programs.
• Coordinate the Model of Care to deliver customer-centric quality services.
• Maintain reporting and documentation systems accurately and timely.
• Provide practical assistance to meet quality and audit requirements.
• Manage a prescribed caseload within budgetary constraints.
• Monitor client attributable time in the Client Management System.

Skills

Strong understanding of client needs

MS Office

Customer service

Communication

Organisation

Time management

Police Check

Education

Certificate IV Community Services or equivalent

Tools

MS Office

Job description

Bolton Clarke Group one of Australia’s largest independent, not-for-profit providers of home care, retirement living and residential aged care, operating nationally and internationally. Bolton Clarke Residential group now has 88 Aged Care Homes across QLD, NSW, VIC, SA & WA, with the inclusion of the Allity, McKenzie & Acacia Living Group. This is a highly rewarding role where you can help the older community receive the care they need, living independently in their own home.

Fixed-term contract until May 2027. We’re currently seeking a Full‑Time Care Coordinator to join our Home and Community team at our Caboolture Office.

Key Responsibilities of a Care Coordinator

• Provide service coordination, assessment, care planning and review, for non‑clinical component of support programs (i.e., Commonwealth Home Support Programme (CHSP), Fee for service and other relevant programs to ensure effective co‑ordination and delivery of care services to customers.
• Coordinate the planning and implementation of a Model of Care which provides customer‑centric quality care services in an environment of innovation.
• Ensure all reporting and documentation requirements are met, including completing and maintaining timely, accurate and efficient administrative and communication systems.
• Provide practical assistance relating to meeting quality and audit requirements.
• Manage a prescribed caseload including assessment and care planning to remain within budgetary constraints of the service users designated program(s).
• Monitor the accuracy of the electronic records of client attributable time (both direct and indirect) in the Client Management System

What do we need from you?

• Certificate IV Community Services or equivalent demonstrated experience in a similar role.
• Strong understanding and knowledge of the needs of the clients from various funding programs (e.g. Home Care Packages, Commonwealth Home Support Programme)
• Excellent computer skills with demonstrated experience in MS Office
• Demonstrated commitment and experience in providing high quality customer service with excellent communication skills (written and verbal)
• Excellent organisational and time management skills and ability to work within limited timeframes
• Police Check (Valid within the last 3 years).

About this location

A new opportunity is now available to join Bolton Clarke, Home & Community Support team.

Why Work For Bolton Clarke:

• Excellent work/life balance with shifts that suit your personal needs
• A caring team environment with strong clinical and allied health support
• Career progression and development opportunities
• Generous salary packaging and not‑for‑profit tax benefits – claim up to $18,550 tax free
• Private health insurance and gym discounts
• An Employee Assistance Program for staff and family

Our commitment to diversity: At Bolton Clarke we expect our staff to respect and value differences in age, disability, race, nationality, ethnicity, sexual orientation, gender identity, intersex status and family or marital status. Appointment to this position and ongoing employment is subject to your commitment to supporting diversity and inclusion.

If you have any further queries, please contact Ashley Hurman ([e-mail]) We invite you to be part of a welcoming, dedicated and diverse team, and make a big difference to the lives of older Australians.