Care Administration Officer

Dovida; Port Macquarie; On-site; AUD 65,000 - 75,000; Full time

Job summary

Dovida is seeking an organised, customer-focused Care Administration Officer to join our team in Port Macquarie, NSW. This pivotal role supports Care Managers and clients, ensuring every interaction, document, referral and service arrangement is managed accurately and efficiently.

You will be the first point of contact for many clients and families, coordinating services, maintaining client records, managing referrals and providing essential administrative support that enables high-quality,

Qualifications

• Previous administration experience, ideally within aged care, community services or healthcare.
• Exceptional attention to detail and organisational skills.
• Strong communication and customer service abilities.
• Confidence using systems such as Microsoft Office and CRM platforms.
• A genuine passion for helping older people and supporting positive client experiences.

Responsibilities

• Supporting Care Managers with the ongoing administration of existing clients
• Coordinating client service changes, reviews and referrals
• Managing client records and maintaining documentation across our systems
• Responding to client, family and stakeholder enquiries via phone and email
• Assisting with service coordination, purchase orders and provider communications
• Supporting quality, compliance and client satisfaction activities

Skills

Attention to detail

Organisational skills

Communication skills

Customer service

Coordination

Tools

Microsoft Office

CRM platforms

Job description

We’re looking for an organised, customer-focused Care Administration Officer to join our team. This is a pivotal role supporting our Care Managers and existing clients, ensuring every interaction, document, referral and service arrangement is managed accurately and efficiently.

You'll be the first point of contact for many clients and families, helping coordinate services, maintain client records, manage referrals, and provide essential administrative support that enables high-quality, relationship-centred care.

Why Join Dovida?

Build a meaningful career supporting older Australians and their families to live well at home

Enjoy your birthday your way with a paid day off each year

Paid wellness, volunteering and study leave to support your wellbeing and growth

Save on your next car with our novated leasing options

Be recognised at our annual Heart of Dovida Awards, celebrating the people who bring our values to life

What You'll Be Doing

Supporting Care Managers with the ongoing administration of existing clients

Coordinating client service changes, reviews and referrals

Managing client records and maintaining documentation across our systems

Responding to client, family and stakeholder enquiries via phone and email

Assisting with service coordination, purchase orders and provider communications

Supporting quality, compliance and client satisfaction activities

What You'll Bring

Previous administration experience, ideally within aged care, community services or healthcare

Exceptional attention to detail and organisational skills

Strong communication and customer service abilities

Confidence using systems such as Microsoft Office and CRM platforms

A genuine passion for helping older people and supporting positive client experiences