Care Administration Coordinator - Client-Focused Support

Dovida; Port Macquarie; On-site; AUD 65,000 - 75,000; Full time

Job summary

Dovida is seeking an organised, customer-focused Care Administration Officer to join our team in Port Macquarie, NSW. This pivotal role supports Care Managers and clients, ensuring every interaction, document, referral and service arrangement is managed accurately and efficiently.

You will be the first point of contact for many clients and families, coordinating services, maintaining client records, managing referrals and providing essential administrative support that enables high-quality,

Qualifications

• Previous administration experience, ideally within aged care, community services or healthcare.
• Exceptional attention to detail and organisational skills.
• Strong communication and customer service abilities.
• Confidence using systems such as Microsoft Office and CRM platforms.
• A genuine passion for helping older people and supporting positive client experiences.

Responsibilities

• Supporting Care Managers with the ongoing administration of existing clients
• Coordinating client service changes, reviews and referrals
• Managing client records and maintaining documentation across our systems
• Responding to client, family and stakeholder enquiries via phone and email
• Assisting with service coordination, purchase orders and provider communications
• Supporting quality, compliance and client satisfaction activities

Skills

Attention to detail

Organisational skills

Communication skills

Customer service

Coordination

Tools

Microsoft Office

CRM platforms

Job description

Dovida is seeking an organised, customer-focused Care Administration Officer to join our team in Port Macquarie, NSW. This pivotal role supports Care Managers and clients, ensuring every interaction, document, referral and service arrangement is managed accurately and efficiently.

You will be the first point of contact for many clients and families, coordinating services, maintaining client records, managing referrals and providing essential administrative support that enables high-quality,