Car Rental Sales Pro - Upsell & Customer Focus

Europcar-Mobility-Group; Maroochydore; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive hourly rate

Shift loadings

Incentives

Parental leave

Career development

Employee discounts

Wellbeing support

Referral bonuses

Same-day pay

Job summary

Europcar Mobility Group is seeking a sales-driven and customer-focused Sales & Customer Service Officer to join our Maroochydore Airport team on a full-time basis. You will greet customers, process rentals, and promote add-ons while delivering outstanding service in a fast-paced environment.

The role requires excellent communication, a proactive attitude, and the ability to work flexible shifts including weekends and public holidays.

Qualifications

• Previous experience in sales, customer service or retail.
• Car rental experience is highly desirable.
• Excellent communication and interpersonal skills, with a customer-first mindset.
• Confident using computer systems and technology.
• Ability to work efficiently in a fast-paced, high-pressure environment.
• Flexibility to work on a rotating shift roster - 7 day shift including weekends and public holidays.
• Valid Australian driver's license with a clean driving record.
• Full working rights in Australia.

Responsibilities

• Greet and assist customers in renting vehicles based on preferences and needs.
• Process rental agreements accurately and efficiently.
• Promote and upsell additional products and services.
• Address customer inquiries and concerns promptly and professionally, with a service-first approach.
• Achieve or exceed individual and team sales targets.
• Inspect vehicles before and after rental periods, noting any damages.
• Maintain knowledge of current promotions, services, and products to assist with sales efforts.
• Build strong customer relationships to encourage repeat business and referrals.
• Detailing and cleaning vehicles to business quality standards.
• Refuel and transport vehicles.

Skills

Sales experience

Customer service

Communication

Teamwork

Tools

CRM systems

Retail software

Job description

Europcar Mobility Group is seeking a sales-driven and customer-focused Sales & Customer Service Officer to join our Maroochydore Airport team on a full-time basis. You will greet customers, process rentals, and promote add-ons while delivering outstanding service in a fast-paced environment.

The role requires excellent communication, a proactive attitude, and the ability to work flexible shifts including weekends and public holidays.