Rental Sales Specialist — Fast-Paced Customer Wins

Europcar; Australia; Remote; AUD 39,000 - 50,000; Full time

Benefits offered by this job

Competitive hourly rate

Shift loadings

Uncapped incentives

Parental leave (six weeks)

Job summary

Europcar Mobility Group is seeking a Sales & Customer Service Officer for our Maroochydore Airport team on a full-time basis. You will greet customers, tailor rental options to their needs, and guide them through the process with a service-first mindset.

You will also upsell add-ons while maintaining vehicle quality standards and ensuring customer satisfaction. Join a global mobility leader offering competitive pay, shift loadings, incentives, and career development opportunities.

Qualifications

• Previous experience in sales, customer service or retail.
• Car rental or hospitality experience is desirable.
• Excellent communication and interpersonal skills, with a customer-first mindset.

Responsibilities

• Greet and assist customers in renting vehicles based on their preferences.
• Process rental agreements accurately and efficiently.
• Promote and upsell additional products and services.
• Address customer inquiries and concerns promptly and professionally.
• Achieve or exceed individual and team sales targets.
• Inspect vehicles before and after rental periods, noting any damages.
• Maintain knowledge of current promotions, services and products to assist with sales.
• Build strong customer relationships to encourage repeat business.

Skills

Sales experience

Customer service

Communication skills

Customer-first mindset

Job description

Europcar Mobility Group is seeking a Sales & Customer Service Officer for our Maroochydore Airport team on a full-time basis. You will greet customers, tailor rental options to their needs, and guide them through the process with a service-first mindset.

You will also upsell add-ons while maintaining vehicle quality standards and ensuring customer satisfaction. Join a global mobility leader offering competitive pay, shift loadings, incentives, and career development opportunities.