Car Rental Sales & Service Specialist

CLA Trading Pty Limited; Maroochydore; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Shift loading

Incentives

Parental leave

Training opportunities

Global brand opportunities

Same-day pay

Employee discounts

Wellbeing support

Job summary

Europcar Mobility Group is hiring a part-time Sales & Customer Service Officer at the Maroochydore Airport team. You will greet customers, process rentals, upsell add-ons, and provide service-first support while maintaining vehicle quality.

We seek a customer-focused person with sales experience, strong communication, and the ability to work rotating shifts including weekends. Australian work rights and a valid license are required.

Qualifications

• Previous experience in sales, customer service or retail.
• Car rental experience is highly desirable.
• Excellent communication and interpersonal skills, with a customer-first mindset.
• Confident using computer systems and technology.
• Ability to work efficiently in a fast-paced, high-pressure environment.
• Flexibility to work on a rotating shift roster - 7 day shift work including weekends and public holidays.
• Valid Australian driver's license with a clean driving record
• Full working rights in Australia (current and ongoing)
• A positive, proactive and team-oriented attitude!

Responsibilities

• Greet and assist customers in renting vehicles as based on their preferences and needs
• Process rental agreements accurately and efficiently
• Promote and upsell additional products and services
• Address customer inquiries and concerns promptly and professionally, with a service first approach
• Achieve or exceed individual and team sales targets
• Inspect vehicles before and after rental periods, noting any damages
• Maintain knowledge of current promotions, services, and products to assist with sales efforts
• Build strong customer relationships to encourage repeat business and referrals
• Detailing and cleaning vehicles to business quality standards
• Refuel and transport vehicles

Skills

Sales

Customer service

Retail

Communication

Computer literacy

Job description

Europcar Mobility Group is hiring a part-time Sales & Customer Service Officer at the Maroochydore Airport team. You will greet customers, process rentals, upsell add-ons, and provide service-first support while maintaining vehicle quality.

We seek a customer-focused person with sales experience, strong communication, and the ability to work rotating shifts including weekends. Australian work rights and a valid license are required.