Rental Sales Pro: Upsell, Service & Earn More

CLA Trading Pty Limited; Geelong; On-site; AUD 25,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Shift loadings & incentives

Parental leave

Training & development

Global brand opportunities

Wellbeing support

Job summary

Europcar Mobility Group in Geelong seeks a Sales & Customer Service Officer to join our team on a full-time basis. You will greet customers, process rentals, upsell products, and maintain high service standards in a fast-paced environment.

We offer ongoing training, a competitive hourly rate with incentives, and opportunities across AU/NZ. A driver’s license and flexible weekend shifts are required.

Qualifications

• Experience in sales, customer service or retail.
• Car rental experience is highly desirable.
• Excellent communication and interpersonal skills.
• Confident using computer systems and technology.
• Ability to work in a fast-paced, high-pressure environment.
• Flexible to work rotating shifts, including weekends and public holidays.
• Valid Australian driver’s license with a clean driving record.
• Full working rights in Australia.

Responsibilities

• Greet and assist customers in renting vehicles based on preferences.
• Process rental agreements accurately and efficiently.
• Promote and upsell additional products and services.
• Address customer inquiries and concerns promptly and professionally.
• Achieve or exceed individual and team sales targets.
• Inspect vehicles before and after rental periods and note damages.
• Maintain knowledge of promotions, services and products.
• Build strong customer relationships to encourage repeat business and referrals.
• Detailing and cleaning vehicles to business quality standards; refuel and transport vehicles.

Skills

Sales experience

Customer service

Communication skills

Tech-savvy

Fast-paced environment

Car rental experience

Job description

Europcar Mobility Group in Geelong seeks a Sales & Customer Service Officer to join our team on a full-time basis. You will greet customers, process rentals, upsell products, and maintain high service standards in a fast-paced environment.

We offer ongoing training, a competitive hourly rate with incentives, and opportunities across AU/NZ. A driver’s license and flexible weekend shifts are required.