Campus-Trainee

HCL Technologies Limited; Australia; On-site; AUD 45,000 - 65,000; Full time

Job summary

HCL Australia Services PTY. Limited is hiring a Campus-Trainee to support Windows OS installation, configuration, and upgrades on laptops and desktops. You will manage Active Directory users, configure Office 365, MS Teams, and set up meeting rooms.

The role involves remote support, SNOW ITSM ticket handling, device imaging with Intune and Configuration Manager, and asset management. Onsite support across Australian sites with a focus on learning and teamwork.

Qualifications

• IT support background or training in campus trainee roles.
• Familiarity with Windows OS management and basic hardware.
• Good written and verbal English communication.

Responsibilities

• Install, configure and upgrade Windows OS on laptops and desktops via SOE/Auto-pilot.
• Manage Active Directory users and permissions/rights.
• Configure Office 365 including email and calendar access, troubleshooting.
• Configure and troubleshoot MS Teams; manage meeting rooms setup.
• Provide remote support to offshore teams; work with SNOW/ITSM tickets.
• Image and re-image devices with MS Endpoint Configuration Manager; Intune.
• Perform asset inventory and reporting; onsite software/hardware support.

Skills

Active Directory

Office 365

MS Teams

Device imaging

Intune

Remote support

Hardware basics

Asset management

Tools

ServiceNow

Intune

Endpoint Configuration Manager

Outlook

MS Office

Job description

Career Opportunities: Campus-Trainee (182850)

Requisition ID182850-Posted10/23/2026

Installation, configuration and upgrading Windows OS versions on Laptops & Desktops via SOE/Auto-pilot process.

• Active Directory User Management and user permissions/rights.
• MS Office 365 configuration and troubleshooting add / remove Email Accounts and Calendar access and O365 issues troubleshooting knowledge.
• MS Teams configuration and troubleshooting knowledge.
• Meeting/Confrence Rooms setup and daily checks knowlegde and disk - re-imaging, troubleshooting of connectivity and setup.
• Switch and Router touch servicecs knowledge H&F support Basic knowldge to provide remote support to offshore teams.

Working experience on ServiceNow IT tService Management Ticketing tool and knowledge of Service Process - IM/CM/PM /SR.Installed and configured computer software/network equipment such as desktops, laptops, Mobility- iPhones.Local and network printers and scanners.Diagnosed and troubleshot Windows processing problems and applied solutions to increase work efficiency.Provided onsite IT support to customers including software/hardware configuration, network storage management, installing regular updates, email support (Outlook/Office 365) and individual user support for requests through SNOW and walking on ITDesk.Mobility management through MDM Microsoft intune.Strong knowledge of Asset Inventory management and reporting and asset management.Laptop Desktop reimaging and dispatch to users on thier sites.Manage and deploy devices using Microsoft Intune management.Re-image HP, Dell and Microsoft Surface devices using MS Endpoint Configuration Manager.

Non-technical Skills:

• Teamwork skills – work independently and as a part of team
• communication skills - both written and verbal ( English and local)
• Time management skills – prioritise tasks and timely solution
• confident personality with an enthusiasm to learn