Campus Technology Services Team Lead

RMIT University Employees, Location, Alumni; Melbourne; On-site; AUD 120,000 - 150,000; Full time

Job summary

RMIT University in Melbourne seeks a Campus Technology Services Team Lead to guide the day-to-day delivery of audiovisual and technology support for university events. You will lead a team of tech specialists delivering reliable onsite support for conferences, lectures and executive engagements.

The role sits in End User Technology within Information Technology Services and requires a mix of leadership, service delivery and technical excellence in a high-visibility environment.

Qualifications

• Five+ years of enterprise technology service delivery experience.
• Experience leading or coordinating technical specialists.
• Experience coordinating work across internal and external delivery teams.
• Experience managing end-user computing, audiovisual or event tech services.
• Experience using ITIL service management processes with related certification or qualification.
• Ability to manage competing priorities and escalations with data-driven judgement.

Responsibilities

• Lead and develop a team of technology support specialists for onsite event and end-user services.
• Oversee daily schedules, service queues, resource allocation and event tech support for university events.
• Act as escalation point for complex/high-impact issues and coordinate with partners.
• Manage IT Service Management activities; ensure incidents and requests progress against measures.
• Use data and feedback to identify trends, reduce recurring issues and improve customer experience.
• Improve service delivery through reporting, process improvement, and tech enhancements.

Skills

Team leadership

Coordination

Communication

Relationship management

ITIL

Event technology

Education

Bachelors in IT

Job description

Overview

Lead RMIT's dedicated event technology support team
HEW 7 | Continuing, full-time
Combine people leadership, technology and service delivery in a highly visible role

Lead the technology team behind outstanding university events

Are you an experienced technology service delivery professional who knows how to lead people, coordinate competing priorities and keep services running when it matters most?

RMIT is seeking a Campus Technology Services Team Lead to lead the day-to-day delivery of dedicated audiovisual and technology support for events. The role sits within End User Technology in Information Technology Services and supports conferences, presentations, lectures, executive engagements and other significant university events.

You will lead a team of technology support specialists to deliver reliable onsite support, ensuring event organisers and presenters receive timely, professional assistance.

This is an opportunity to combine technical service leadership with highly visible, customer-focused delivery in a varied university environment.

What you will do

In this role, you will:

• Lead, develop and coordinate a team of technology support specialists delivering high-quality onsite event and end-user technology services.
• Oversee daily schedules, service queues, resource allocation and technology support for conferences, presentations, executive engagements and other university events.
• Act as an escalation point for complex or high-impact issues, coordinating timely solutions with specialist teams, stakeholders and external partners.
• Manage IT Service Management activities, ensuring incidents and requests progress effectively and services perform against agreed measures.
• Use service data, customer feedback and root cause analysis to identify trends, reduce recurring issues and improve the customer experience.
• Strengthen service delivery through effective reporting, process improvement, automation and the introduction of relevant technology enhancements

What will help you succeed

To be successful, you will bring:

• At least five years’ experience in enterprise technology service delivery, with a strong focus on service improvement.
• Experience leading or coordinating technical specialists, including allocating work, setting expectations and supporting team performance.
• Demonstrated experience coordinating operational work across internal and external delivery teams and contributing to large-scale service and technology change initiatives.
• Experience managing end-user computing, audiovisual or event technology services within a large and complex organisation.
• Demonstrated experience managing technology services using ITIL Service Management processes, supported by ITIL Foundation certification or a qualification in a relevant industry framework.
• The ability to manage competing priorities and complex escalations using sound judgement, service data and structured problem-solving.
• Excellent communication and relationship-management skills, with the confidence to work with technical teams, senior stakeholders, customers and external partners.

You will hold tertiary qualifications in Information Technology or bring equivalent relevant experience. Experience working in Agile operational or project teams will be advantageous.

Working arrangements

This is a continuing, full-time position primarily based at RMIT Melbourne City campus, with the potential to work across other campuses when required.

As the team provides dedicated technology setup and operational support for events, this is a highly visible, onsite role. Flexibility may be required to accommodate event schedules, service demands and activities outside standard business hours.

Why work at RMIT?

RMIT is a global university of technology, design and enterprise, committed to creating transformative experiences for students and making a meaningful impact through research, innovation and engagement.

Information Technology Services provides the systems and services that enable great experiences across the community. In this role, your leadership will directly influence the quality, reliability and professionalism of the technology support delivered at university events.

Appointment requirements

Appointment is subject to holding a valid Victorian Working with Children Check and completing any other checks required for the position. Maintaining a valid Working with Children Check is a condition of employment at RMIT.

Applications Close

8 Nov 2026 11.59 pm

RMIT is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community, and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.

In line with RMIT University's commitment to a safe, respectful and inclusive environment, from 1 January 2026, the University will also consider gender-based violence (GBV) risk factors as part of our recruitment processes. All applicants will be required to complete a gender-based violence declaration in accordance with the National Higher Education Code to Prevent and Respond to Gender-based Violence. Preferred candidates will also be required to undertake relevant pre-employment background checks, including Working With Children Checks. Information provided will be treated confidentially and considered only for its relevance to the role and RMIT's safety obligations.

At RMIT, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply to RMIT (including alternate formats of application forms). To discuss adjustment requirements, please contact Dani, via [e-mail] or visit our Careers page for more contact information - https://www.rmit.edu.au/careers.

We are a Circle Back Initiative Employer - we commit to respond to every applicant.