Campus Technology Services Team Lead

RMIT University Vietnam; Melbourne; Presencial; AUD 120.000 - 150.000; Jornada completa

Descripción de la vacante

RMIT Melbourne City campus seeks a Campus Technology Services Team Lead to oversee a team delivering dedicated audiovisual and end-user technology support for university events. The role sits within Information Technology Services and focuses on reliable onsite event delivery for conferences, lectures and executive engagements.

You will lead a team of technology support specialists, coordinate schedules and service queues, and act as an escalation point for high-impact issues, ensuring timely

Formación

• Five years+ experience in enterprise technology service delivery with service improvement focus.
• Experience leading or coordinating technical specialists and allocating work.
• Experience coordinating work across internal and external delivery teams.
• Experience managing end-user computing, audiovisual or event tech services in a large org.
• Experience using ITIL service management processes; ITIL Foundation or equivalent.

Responsabilidades

• Lead, develop and coordinate a team delivering onsite event and end-user technology services.
• Oversee daily schedules, queues, resource allocation and tech support for events.
• Act as escalation point for complex issues and coordinate with partners.
• Manage IT service management activities and ensure incidents progress against measures.
• Use data and feedback to identify trends and improve customer experience.
• Improve service delivery through reporting, process improvement, and automation.

Conocimientos

Enterprise tech service delivery

Team leadership

ITIL Service Management

Stakeholder management

Agile working

Educación

Tertiary IT qualification

Descripción del empleo

Overview

Lead RMIT's dedicated event technology support team

HEW 7 | Continuing, full-time

Combine people leadership, technology and service delivery in a highly visible role

Lead the technology team behind outstanding university events

Are you an experienced technology service delivery professional who knows how to lead people, coordinate competing priorities and keep services running when it matters most?

RMIT is seeking a Campus Technology Services Team Lead to lead the day-to-day delivery of dedicated audiovisual and technology support for events. The role sits within End User Technology in Information Technology Services and supports conferences, presentations, lectures, executive engagements and other significant university events.

You will lead a team of technology support specialists to deliver reliable onsite support, ensuring event organisers and presenters receive timely, professional assistance.

This is an opportunity to combine technical service leadership with highly visible, customer-focused delivery in a varied university environment.

What you will do

• Lead, develop and coordinate a team of technology support specialists delivering high-quality onsite event and end-user technology services.
• Oversee daily schedules, service queues, resource allocation and technology support for conferences, presentations, executive engagements and other university events.
• Act as an escalation point for complex or high-impact issues, coordinating timely solutions with specialist teams, stakeholders and external partners.
• Manage IT Service Management activities, ensuring incidents and requests progress effectively and services perform against agreed measures.
• Use service data, customer feedback and root cause analysis to identify trends, reduce recurring issues and improve the customer experience.
• Strengthen service delivery through effective reporting, process improvement, automation and the introduction of relevant technology enhancements

What will help you succeed

• At least five years' experience in enterprise technology service delivery, with a strong focus on service improvement.
• Experience leading or coordinating technical specialists, including allocating work, setting expectations and supporting team performance.
• Demonstrated experience coordinating operational work across internal and external delivery teams and contributing to large-scale service and technology change initiatives.
• Experience managing end-user computing, audiovisual or event technology services within a large and complex organisation.
• Demonstrated experience managing technology services using ITIL Service Management processes, supported by ITIL Foundation certification or a qualification in a relevant industry framework.
• The ability to manage competing priorities and complex escalations using sound judgement, service data and structured problem-solving.
• Excellent communication and relationship-management skills, with the confidence to work with technical teams, senior stakeholders, customers and external partners.

You will hold tertiary qualifications in Information Technology or bring equivalent relevant experience. Experience working in Agile operational or project teams will be advantageous.

Working arrangements

This is a continuing, full-time position primarily based at RMIT Melbourne City campus, with the potential to work across other campuses when required.

As the team provides dedicated technology setup and operational support for events, this is a highly visible, onsite role. Flexibility may be required to accommodate event schedules, service demands and activities outside standard business hours.

Why work at RMIT?

RMIT is a global university of technology, design and enterprise, committed to creating transformative experiences for students and making a meaningful impact through research, innovation and engagement.

Information Technology Services provides the systems and services that enable great experiences across the community. In this role, your leadership will directly influence the quality, reliability and professionalism of the technology support delivered at university events.

Appointment requirements

Appointment is subject to holding a valid Victorian Working with Children Check and completing any other checks required for the position. Maintaining a valid Working with Children Check is a condition of employment at RMIT.

Application deadline

Applications Close: 8 Nov 2026 11.59 pm

RMIT is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community, and we strongly encourage applications from