Campus Reception & Student Services Coordinator

New College UNSW; Sydney; On-site; AUD 50,000 - 60,000; Full time

Job summary

New College UNSW invites applications for a full-time Receptionist at the university residential college. As the first point of contact, you will handle general phone, email and in-person inquiries and support the Dean of Residents.

You will manage front desk, access cards, diaries and student records, and help coordinate welcome packs and campus events to foster a welcoming community. The role requires friendly, customer-focused communication, experience in an office environment, proficiency

Qualifications

• Experience in an office environment with a strong customer focus.
• Good verbal and written communication skills across levels.
• Proficient in Microsoft Office applications and quick to learn new software.
• Experience handling cash and processing financial transactions.
• Able to prioritise, organise and multi-task effectively.
• Support the mission and values of New College Communities.
• Experience with data entry and varied databases.

Responsibilities

• Provide friendly and professional reception and customer service to students, visitors, contractors and the public.
• Manage front desk, telephone and email enquiries, building access, access cards and monitor reception CCTV.
• Provide administrative and operational support to the Dean of Residents, including diary management, student records, documentation and reporting.
• Assist with arrival, orientation and accommodation administration of new students, including Welcome Packs.
• Maintain accurate student, accommodation, key, access card and room inventory records.
• Escalate concerns about student welfare to the Dean of Residents.
• Process daily financial transactions, banking and related records.
• Manage incoming/outgoing mail, parcels, office supplies and general administration.
• Provide support for College events, tours and community activities.
• Collaborate with staff, students, schools, contractors and suppliers; support other duties as required.

Skills

Customer service

Communication

Organisational skills

Cash handling

Data entry

Office environment

Tools

Microsoft Office

Job description

New College UNSW invites applications for a full-time Receptionist at the university residential college. As the first point of contact, you will handle general phone, email and in-person inquiries and support the Dean of Residents.

You will manage front desk, access cards, diaries and student records, and help coordinate welcome packs and campus events to foster a welcoming community. The role requires friendly, customer-focused communication, experience in an office environment, proficiency