Campus Experience & Operations Lead

Contour Education; Springvale; On-site; AUD 77,000 - 94,000; Full time

Benefits offered by this job

Flexible work arrangements

Extra leave

Employee assistance program (EAP)

Lifestyle perks

Job summary

Contour Education is seeking a Campus Service Leader to own campus operations, lead the service team, and safeguard the student and parent journey from trial to class. You will ensure a flawless experience across inquiries, enrolments, and daily campus activities, while maintaining Contour standards.

The role emphasizes coaching, process discipline, and a commitment to continuous improvement in a fast-paced education environment. Competitive salary and lifestyle perks accompany the position.

Qualifications

• Prior customer service leadership in education, operations, retail or hospitality.
• Guides, supports, and develops service team.
• Clear, empathetic communication with families and staff.
• Keeps systems, processes, and standards on track.
• Solves problems calmly and decisively.
• Constantly finds ways to work smarter and deliver better.
• Energy and presence to set a positive campus tone.
• Owns outcomes and drives campus excellence.
• Willing to grow with the team and brand.
• Motivated to create positive experiences for students, parents, and staff.

Responsibilities

• Take full accountability for campus success, safety and organisation.
• Lead, coach and develop the campus Service Team for excellence.
• Safeguard the student and parent journey from trial to class.
• Oversee core campus processes and ensure flawless execution.
• Provide clear, empathetic support to walk-ins and students/parents.
• Oversee trial experience and bookings to maximise conversions.
• Ensure tutors and classroom resources are prepared.
• Identify gaps and drive workflow improvements.
• Audit campus operations and uphold Contour standards.
• Represent the campus and escalate issues as needed.

Skills

Customer service leadership

Team leadership

Communication skills

Operations management

Problem solving

Continuous improvement

Accountability

Energy & presence

Long-term mindset

Student & customer focus

Job description

Contour Education is seeking a Campus Service Leader to own campus operations, lead the service team, and safeguard the student and parent journey from trial to class. You will ensure a flawless experience across inquiries, enrolments, and daily campus activities, while maintaining Contour standards.

The role emphasizes coaching, process discipline, and a commitment to continuous improvement in a fast-paced education environment. Competitive salary and lifestyle perks accompany the position.