Campus AV/IT Concierge - Onsite Tech Support

RGIT Australia

City of Melbourne

On-site

AUD 55,000 - 75,000

Full time

3 days ago
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Benefits offered by this job

Flexible working options
Learning and development opportunities
Company events
Employee discounts on AV products

Job summary

InSight Systems is a leading provider of workplace technology solutions, specialising in AV/IT integration and managed services. We are seeking an experienced Workplace Technology Concierge to join our Managed Services team in a full-time role based onsite at a university in Melbourne’s CBD.

This is a highly visible, customer-facing role providing first-response AV and IT support across the campus. You’ll help ensure teaching, meeting and collaboration spaces are ready to use, respond to

Qualifications

  • Experience in an AV, IT support or similar technical role.
  • Strong AV troubleshooting and problem-solving skills.
  • Excellent communication and customer service skills.
  • The ability to manage multiple requests and priorities in a busy environment.
  • Experience with ticketing systems such as ServiceNow is highly regarded.
  • AV, IT or electronics qualifications and experience with AV monitoring platforms are desirable.

Responsibilities

  • Provide first-response, onsite AV and IT support to staff, students and visitors.
  • Troubleshoot and resolve AV, video conferencing, audio, display and associated IT issues.
  • Conduct daily room checks to ensure teaching and meeting spaces are ready for use.
  • Manage service tickets from initial request through to resolution, including escalation where required.
  • Monitor AV/IT systems and proactively identify and resolve faults.
  • Provide friendly, professional communication and a high level of customer service.

Skills

AV/IT support
Troubleshooting
Customer service
Multi-tasking
ServiceNow

Education

AV/IT/electronics qualifications

Tools

ServiceNow

Job description

InSight Systems is a leading provider of workplace technology solutions, specialising in AV/IT integration and managed services. We are seeking an experienced Workplace Technology Concierge to join our Managed Services team in a full-time role based onsite at a university in Melbourne’s CBD.

This is a highly visible, customer-facing role providing first-response AV and IT support across the campus. You’ll help ensure teaching, meeting and collaboration spaces are ready to use, respond to

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