Call Centre Operator Medical Imaging

seek.com.au; Townsville City; Vor Ort; AUD 50.000 - 70.000; Vollzeit

Zusammenfassung

North Queensland X-Ray Services is a Townsville-based independent Medical Imaging practice seeking a positive and enthusiastic Call Centre Operator/Medical Receptionist to join the team. This full-time role focuses on delivering professional, caring, and efficient patient services and supporting referrers.

The successful candidate will handle high-level reception duties, appointment scheduling, patient registrations, and liaise with radiologists and clinicians to ensure smooth patient flow.

Qualifikationen

• Experience in radiology/medical reception preferred.
• Strong communication with patients, clinicians and staff.
• Able to work rotating roster and multitask efficiently.

Aufgaben

• Answer calls and enquiries for multiple off-site locations.
• Schedule appointments and manage the front desk.
• Register patients, bookings and triage information.
• Operate the booking system for smooth workflow.
• Liaise with radiologists, clinicians and facilities.
• Assist with general office admin and data entry as required.

Kenntnisse

Call centre experience

Reception experience

Communication skills

Customer focus

Interpersonal skills

Teamwork

Data entry

Professional presentation

Tools

Comrad RIS

Jobbeschreibung

North Queensland X-Ray Services is an independent Medical Imaging practice located in Townsville with a strong focus on patient care looking for a positive and enthusiastic Call Centre Operator/Medical Receptionist to join our team.

This role is a Full-time position, please do not apply if you are attending university or studying.

About the role:

An exciting opportunity exists for an enthusiastic administration professional to provide high-level reception duties and administrative services whilst ensuring the delivery of professional, caring, and friendly services to patients and referrers.

Duties include:

• Answering telephone calls and enquiries for multiple off site locations
• Scheduling of appointments
• Handle all face-to-face and over the phone patient registrations, bookings, triage and queries as the first point of contact within the clinic providing information on procedures and any required preparation.
• Operate our booking system and ensure the smooth-running of the front office.
• Working closely with technical staff and our radiologists to achieve smooth patient flow.
• Liaising with medical clinicians and facilities
• Assist with any general office administration activities as required, such as data entry, administrative duties and reporting as delegated by your manager.

Essential skills and experience:

• Previous call centre or reception experience highly regarded.
• Ensures positive and effective communication with patients, clinicians, and management.
• Strong customer focus and demonstrate compassion towards patients.
• Ability to work effectively in a team environment and independently.
• Exceptional written, verbal, and interpersonal skills
• Neat, tidy, and professional presentation
• Ability to work a rotating roster (Shifts vary between 7:30am- 6pm)
• Radiology/Medical reception experience.
• Experience with Comrad RIS
• On-site training and support will be provided as required.