Call or Contact Centre Operator

Synergie; Sydney; Sur place; AUD 68 000 - 70 000; Plein temps

Avantages offerts par ce poste

Police Check required

Comprehensive training provided

In-person interview in Parramatta

Résumé du poste

Synergie Australia is hiring 10 experienced Call Centre Operators for a large public sector organisation in Parramatta. You will join a busy contact centre, complete comprehensive training and work on a rotating roster with on-site work only.

Role requires 2–3 years in customer service. You will handle a variety of inquiries, manage emails, and work with internal systems once trained. Police Check is required and initial in-person interview will be conducted in Parramatta.

Qualifications

• 2–3 years of customer service experience in a call centre, administration, retail or similar.
• Excellent written and verbal communication skills.
• Able to work across an office environment and with multiple systems.
• Proficient with Microsoft Office, especially Outlook and Teams.

Responsabilités

• Provide professional customer service across a range of enquiries.
• Handle inbound interactions while maintaining high service standards.
• Navigate internal systems and record customer information accurately.
• Communicate clearly and professionally with customers via multiple channels.
• Manage emails and written correspondence with attention to detail.
• Follow established processes and service standards.

Connaissances

Customer service

Communication

Office environment

Team collaboration

Outils

Outlook

Teams

Description du poste

Position Details

Date of publication

06/10/2026

Location

Sydney - Parramatta, NSW

Industry

Customer Service & Call Centre

Salary/Pay

Not disclosed

Reference number

210086928 We think outside the box by redefining recruitment

At Synergie Australia, we connect great people with great opportunities. We are currently recruiting 10 experienced Call Centre Operators for a large public sector organisation based in Parramatta.

This is an excellent opportunity for customer-focused professionals looking to join a busy contact centre environment where you will be supported with comprehensive training and ongoing guidance.

The important parts

• Position: Call Centre Operator
• Location: Parramatta, NSW
• Pay Rate: $37.50 per hour + Super
• Contract: 23 October 2026 to 22 April 2027
• Hours: 35 hours per week, 7 hours per day
• Roster: Rotating roster between 7:00am and 7:00pm, Monday to Friday
• Work Arrangement: 100% onsite
• Comprehensive initial training provided
• Police Check required
• In-person interview required in Parramatta

Please note: Due to operational requirements, candidates must be available across the full rotating roster and leave will not be available during the Christmas and New Year period.

What you will be required to do

Working within a high-volume contact centre environment, you will:

• Provide professional and helpful customer service across a range of enquiries
• Handle inbound customer interactions while maintaining a high standard of service
• Accurately navigate internal systems and record customer information
• Communicate clearly and professionally with customers
• Manage emails and written correspondence with strong attention to detail
• Follow established processes, procedures and service standards
• Quickly learn and confidently use new systems and software
• Work collaboratively with your team and Subject Matter Experts
• Participate in comprehensive classroom training and supported on-the-job learning
• Transition to independently managing customer enquiries following successful training and assessment

To be successful in the role you will

• Have 2 to 3 years' customer service experience, ideally across call centre, administration, retail or a similar customer-facing environment
• Have previous experience working within an office environment
• Possess excellent written and verbal communication skills
• Be confident speaking with a wide variety of customers
• Have strong email etiquette and professional written communication skills
• Have intermediate computer skills and be comfortable working across multiple systems
• Be proficient with Microsoft Office, particularly Outlook and Teams
• Be technically savvy and able to learn new systems quickly
• Be reliable and committed to attending the full training program
• Be available to work across the rotating roster between 7:00am and 7:00pm Monday to Friday
• Be comfortable working 100% onsite in Parramatta
• Be willing and able to complete a Police Check

Previous public sector experience will be highly regarded but is not essential.

Training & roster

Successful candidates will complete two weeks of full-time, classroom-style training, followed by a supported nesting period where you will work closely with experienced Subject Matter Experts before being assessed to work independently.

Full attendance throughout the training program is required.

Following training, you will work across a two-week rotating roster, with shifts scheduled between 7:00am and 7:00pm Monday to Friday. Rosters may include early, mid and later starting times.

What’s on offer for you

• $37.50 per hour + Super
• 35-hour working week
• Initial contract through to April 2027
• Opportunity to build experience within a large public sector environment
• Structured training and ongoing support
• Parramatta location
• Monday to Friday roster
• No weekend or public holiday shifts
• 10 positions available

About Synergie Australia

Synergie Australia is part of a global recruitment group operating across multiple countries and industries. We pride ourselves on building genuine relationships with our candidates and clients and connecting the right people with the right opportunities.

If you have strong customer service experience, excellent communication skills and are ready to take the next step in your career, we want to hear from you.

Apply now with an updated resume to be considered for this opportunity.

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