Contact Centre Operator

Talenza; Dubbo; On-site; AUD 65,000 - 77,000; Full time

Job summary

Talenza is recruiting on behalf of a NSW Government client in Dubbo for a Contact Centre Operator. You will support internal and external customers, handle enquiries across phone and digital channels, and ensure accurate processing in a fast-paced environment.

This on-site role requires strong data entry, computer literacy, and the ability to navigate multiple systems while maintaining privacy and high service standards. End date of contract: 24 December 2026, with potential extension.

Qualifications

• Experience in customer service, administration or a customer-focused environment.
• Strong ability to navigate multiple computer systems while assisting customers.
• High attention to detail and accurate data entry.
• Clear verbal and written communication in a professional manner.
• Proven ability to build rapport and provide effective solutions.
• Excellent time management in a high-volume setting.
• Typing speed of at least 40 wpm with >85% accuracy.
• Australian working rights and live in/around Greater Dubbo.

Responsibilities

• Respond to customer enquiries across telephone, digital and administrative channels.
• Resolve routine issues at first contact using established procedures.
• Process transactions and service requests accurately in internal systems.
• Navigate multiple computer systems to manage enquiries and workflows.
• Record interactions and keep information accurate and accessible.
• Identify complex enquiries and escalate when required.
• Maintain a customer-focused approach while meeting performance targets.
• Participate in team meetings, training and quality assessments.
• Follow privacy, information handling and workplace policies.

Skills

Customer service

Computer literacy

Data entry

Communication

Time management

Typing 40 wpm

Job description

Our NSW Government client are hiring for a highly capable Contact Centre Operator to join the organisation. The organisation works across a broad range of transport functions and is committed to providing accessible, customer-focused services while supporting the state's growing transport network.

You will join a shared services team that supports internal and external customers through efficient service delivery, accurate transaction processing and responsive enquiry management. The role is based in Dubbo and requires the successful candidate to work on site 5 days a week. The team operates in a fast-paced environment where collaboration, accountability and continuous improvement are highly valued. This opportunity is ideal for someone who enjoys assisting customers, navigating computer systems and resolving enquiries while maintaining a high standard of accuracy and professionalism. Previous experience with call centres, contact centre or customer service is deemed highly desirable.

Contract Details

• Location: Dubbo (2830), NSW
• Pay Rate: $38.89 per hour + super
• Start Date: ASAP
• End Date: 24 December 2026 - with a chance of extension
• Hours: Up to 7 hours per day, 35 hours per week
  

Key Responsibilities

• Respond to customer enquiries across telephone, digital and administrative channels, providing helpful and professional service.
• Resolve routine customer issues at first contact wherever possible, following established procedures and service guidelines.
• Process transactions and service requests accurately, using internal systems, knowledge resources and standard operating procedures.
• Navigate multiple computer systems and digital platforms simultaneously to manage enquiries and maintain efficient workflows.
• Record customer interactions and update relevant systems to ensure information is accurate, complete and accessible.
• Identify complex enquiries, service disruptions and customer concerns, escalating them to the appropriate team when required.
• Maintain a customer-focused approach while meeting individual performance targets and service level expectations.
• Participate in team meetings, training sessions, quality assessments and performance discussions.
• Follow organisational policies and procedures relating to privacy, information handling, workplace conduct and compliance.
  

About You

• Demonstrated experience in customer service, administration or a customer-focused service environment.
• Strong computer literacy and the ability to navigate multiple systems while managing customer interactions.
• Excellent attention to detail, with a commitment to accurate data entry and transaction processing.
• Clear verbal and written communication skills, with the ability to explain information in a professional manner.
• Proven ability to build rapport, understand customer needs and provide effective solutions.
• Strong time management skills and the ability to manage competing priorities in a high-volume environment.
• Ability to follow established procedures, learn new processes quickly and adapt to changing requirements.
• Ability to touch type accurately, with a minimum typing speed of 40 words per minute and greater than 85% accuracy.
  

Candidates must possess existing Australian working rights and live in/or around the Greater Dubbo Area.