Call Centre Operator

Spinifex Recruiting; Sydney; Hybrid; AUD 52,000 - 68,000; Part time

Job summary

Spinifex Recruiting is seeking 3 experienced Customer Service/Call Centre Operators to join a busy contact centre team supporting the TrainLink Travel & Recreation business line based in Parramatta. You will handle customer enquiries with a focus on high-quality service in a fast-paced environment.

The role offers comprehensive training with ongoing support, and hybrid working arrangements may be available after training and competency assessments, subject to business requirements.

Qualifications

• Customer service experience in call centre, administration, retail or similar.
• Excellent verbal and written communication skills.
• Previous office-based experience; government experience is advantageous but not essential.

Responsibilities

• Assist customers with enquiries while delivering exceptional service in a fast-paced environment.
• Support teammates and operate in a busy contact centre setting; follow training and competency assessments.

Skills

Customer service

Verbal communication

Written communication

Office-based experience

Attentive to details

Job description

We're looking for 3 experienced Customer Service/Call Centre Operators to join a busy contact centre team supporting the TrainLink Travel & Recreation business line based in Parramatta.

About the Role

As a Contact Centre Operator, you will assist customers with enquiries while delivering exceptional service in a fast-paced environment. You will receive comprehensive training and ongoing support to help you succeed.

What We're Looking For

• Customer service experience (call centre, administration, retail or similar)
• Excellent verbal and written communication skills
• Previous office-based experience
• Government experience is advantageous but not essential

Working Hours

• Up to 35 hours per week
• Rotating roster between 6am to 10pm
• Monday to Sunday, including public holidays
• Two-week rotating shifts (early, mid and late shifts)

Hybrid working arrangements may be available after successful completion of training and competency assessments, subject to business requirements.

Recruitment Process

Shortlisted candidates will be invited to attend a 30-minute Microsoft Teams interview with the Hiring Manager.