Parramatta Call Centre Operator - Onsite Training

Synergie; Sydney; On-site; AUD 68,000 - 70,000; Full time

Benefits offered by this job

Police Check required

Comprehensive training provided

In-person interview in Parramatta

Job summary

Synergie Australia is hiring 10 experienced Call Centre Operators for a large public sector organisation in Parramatta. You will join a busy contact centre, complete comprehensive training and work on a rotating roster with on-site work only.

Role requires 2–3 years in customer service. You will handle a variety of inquiries, manage emails, and work with internal systems once trained. Police Check is required and initial in-person interview will be conducted in Parramatta.

Qualifications

• 2–3 years of customer service experience in a call centre, administration, retail or similar.
• Excellent written and verbal communication skills.
• Able to work across an office environment and with multiple systems.
• Proficient with Microsoft Office, especially Outlook and Teams.

Responsibilities

• Provide professional customer service across a range of enquiries.
• Handle inbound interactions while maintaining high service standards.
• Navigate internal systems and record customer information accurately.
• Communicate clearly and professionally with customers via multiple channels.
• Manage emails and written correspondence with attention to detail.
• Follow established processes and service standards.

Skills

Customer service

Communication

Office environment

Team collaboration

Tools

Outlook

Teams

Job description

Synergie Australia is hiring 10 experienced Call Centre Operators for a large public sector organisation in Parramatta. You will join a busy contact centre, complete comprehensive training and work on a rotating roster with on-site work only.

Role requires 2–3 years in customer service. You will handle a variety of inquiries, manage emails, and work with internal systems once trained. Police Check is required and initial in-person interview will be conducted in Parramatta.