Call or Contact Centre Operator

Synergie Group; City of Parramatta; On-site; AUD 48,000 - 58,000; Full time

Job summary

Synergie Australia is recruiting 10 experienced Call Centre Operators for a large public sector organisation based in Parramatta. This 100% onsite role offers a 35-hour week, 7 hours per day, with a rotating roster from 7:00am to 7:00pm, Monday to Friday.

Comprehensive initial training and ongoing guidance are provided to support success. Candidates should have 2–3 years of customer service experience, strong written and verbal communication, and be comfortable using multiple systems including

Qualifications

• 2–3 years of customer service experience
• Experience working in an office environment
• Excellent written and verbal communication skills
• Proficient with Microsoft Office, Outlook and Teams
• Be available for full training and rotating roster
• 100% onsite in Parramatta
• Police Check required

Responsibilities

• Provide professional and helpful customer service across a range of enquiries
• Handle inbound customer interactions while maintaining a high standard of service
• Accurately navigate internal systems and record customer information
• Communicate clearly and professionally with customers
• Manage emails and written correspondence with strong attention to detail
• Follow established processes, procedures and service standards
• Quickly learn and confidently use new systems and software
• Work collaboratively with your team and Subject Matter Experts
• Participate in comprehensive classroom training and supported on-the-job learning
• Transition to independently managing customer enquiries following training and assessment

Skills

Customer service

Microsoft Office

Outlook

Teams

Tools

Microsoft Office

Outlook

Teams

Job description

We think outside the box by redefining recruitment

At Synergie Australia, we connect great people with great opportunities. We are currently recruiting 10 experienced Call Centre Operators for a large public sector organisation based in Parramatta.

This is an excellent opportunity for customer-focused professionals looking to join a busy contact centre environment where you will be supported with comprehensive training and ongoing guidance.

The important parts

• Position: Call Centre Operator
• Location: Parramatta, NSW
• Pay Rate: $37.50 per hour + Super
• Contract: 23 October 2026 to 22 April 2027
• Hours: 35 hours per week, 7 hours per day
• Roster: Rotating roster between 7:00am and 7:00pm, Monday to Friday
• Work Arrangement: 100% onsite
• Comprehensive initial training provided
• Police Check required
• In-person interview required in Parramatta

Please note: Due to operational requirements, candidates must be available across the full rotating roster and leave will not be available during the Christmas and New Year period.

What you will be required to do

Working within a high-volume contact centre environment, you will:

• Provide professional and helpful customer service across a range of enquiries
• Handle inbound customer interactions while maintaining a high standard of service
• Accurately navigate internal systems and record customer information
• Communicate clearly and professionally with customers
• Manage emails and written correspondence with strong attention to detail
• Follow established processes, procedures and service standards
• Quickly learn and confidently use new systems and software
• Work collaboratively with your team and Subject Matter Experts
• Participate in comprehensive classroom training and supported on-the-job learning
• Transition to independently managing customer enquiries following successful training and assessment

To be successful in the role you will

• Have 2 to 3 years' customer service experience, ideally across call centre, administration, retail or a similar customer-facing environment
• Have previous experience working within an office environment
• Possess excellent written and verbal communication skills
• Be confident speaking with a wide variety of customers
• Have strong email etiquette and professional written communication skills
• Have intermediate computer skills and be comfortable working across multiple systems
• Be proficient with Microsoft Office, particularly Outlook and Teams
• Be technically savvy and able to learn new systems quickly
• Be reliable and committed to attending the full training program
• Be available to work across the rotating roster between 7:00am and 7:00pm Monday to Friday
• Be comfortable working 100% onsite in Parramatta
• Be willing and able to complete a Police Check

Previous public sector experience will be highly regarded but is not essential.

Training & roster

Successful candidates will complete two weeks of full-time, classroom-style training, followed by a supported nesting period where you will work closely with experienced Subject Matter Experts before being assessed to work independently.

Full attendance throughout the training program is required.

Following training, you will work across a two-week rotating roster, with shifts scheduled between 7:00am and 7:00pm Monday to Friday. Rosters may include early, mid and later starting times.

What’s on offer for you

• $37.50 per hour + Super
• 35-hour working week
• Initial contract through to April 2027
• Opportunity to build experience within a large public sector environment
• Structured training and ongoing support
• Parramatta location
• Monday to Friday roster
• No weekend or public holiday shifts
• 10 positions available

About Synergie Australia

Synergie Australia is part of a global recruitment group operating across multiple countries and industries. We pride ourselves on building genuine relationships with our candidates and clients and connecting the right people with the right opportunities.

If you have strong customer service experience, excellent communication skills and are ready to take the next step in your career, we want to hear from you.