Call Centre Operator

DFP Recruitment; Brisbane; On-site; AUD 55,000 - 75,000; Full time

Job summary

DFP Recruitment is seeking a Call Centre Operator for a Government Sector role in Brisbane. You will respond to calls and online inquiries, navigate IT systems, and guide the public through searches of government information. The position starts 16 November, with interviews from 9.11.26.

This role suits a resilient, detail-oriented professional who values helping others. You will join a small supportive team of 6, handle high-volume enquiries with empathy, maintain daily workloads, and perform

Qualifications

• Attention to detail in data entry and enquiries.
• Experience in high-volume call centre environments.
• Strong written and verbal communication skills.
• Ability to adapt quickly and pivot between tasks.
• Resilience in managing fluctuating call volumes and difficult conversations.
• Reliability and commitment to team success.
• Experience dealing with distressed or vulnerable clients.

Responsibilities

• Respond to phone and online enquiries with empathy and professionalism.
• Resolve incidents and maintain daily workloads efficiently.
• Assist with general administration duties.
• Navigate and guide clients through online systems.
• Handle potentially difficult or emotional conversations with care.
• Support and collaborate with a close-knit team of 6.

Skills

Attention to detail

High-volume calls

Communication skills

Adaptability

Resilience

Reliability

Distressed clients

Job description

Call Centre – Government Sector

Key Responsibilities

• Respond to phone and online enquiries with empathy and professionalism
• Resolve incidents and maintain daily workloads efficiently
• Assist with general administration duties
• Navigate and guide clients through online systems
• Handle potentially difficult or emotional conversations with care
• Support and collaborate with a close-knit team of 6

The role will commence 16th November interviews will be from the 9.11.26Are you a resilient, detail-oriented professional with a passion for helping others? We’re seeking a dedicated Call Centre Operator to join a small, supportive team. You will be taking calls from the general public to assist in navigating IT system for them to be able to complete searches within Government information.

Key Responsibilities

• Respond to phone and online enquiries with empathy and professionalism
• Resolve incidents and maintain daily workloads efficiently
• Assist with general administration duties
• Navigate and guide clients through online systems
• Handle potentially difficult or emotional conversations with care
• Support and collaborate with a close-knit team of 6

What You’ll Bring

• High attention to detail, especially in data entry
• Experience in high volume call centre
• Strong written and verbal communication skills
• Ability to adapt quickly and pivot between tasks
• Resilience in managing fluctuating call volumes
• Reliability and commitment to team success
• Experience dealing with distressed or vulnerable clients

This role requires someone who thrives in a dynamic environment and can build strong relationships both with clients and within the team.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability.

In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process.

If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via ••••@dfp.com.au or 13•• ••• 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.