Call Centre Op - Inbound

Zoom Recruitment; Ryde; Presencial; AUD 60 000 - 80 000; Tempo integral

Resumo da oferta

BOC is seeking Customer Service Superstars to join our busy team in Australia. You will support the Homecare portfolio, helping patients, carers and healthcare providers with accurate, empathetic service to ensure safe and effective care.

Responsibilities include assisting with order placement by phone and email, processing prescription-based requirements, tracking deliveries and coordinating equipment supply, while delivering tailored solutions within policy and maintaining accurate records.

Descrição da oferta de emprego

THIS IS A MONDAY TO FRIDAY, 38 HOUR WEEK!!!

Our client BOC are looking for Customer Service Superstars to join their busy and growing team!!

In this customer service-focused role, you will support one of BOC's most critical and complex customer portfolios: the Homecare customer base across Australia. You will ensure the needs of patients, carers, healthcare providers, and associated stakeholders are met with efficiency, accuracy, and compassion. Your work directly supports the wellbeing and continuity of care for customers who rely on BOC Homecare products every day. Your commitment to accuracy, empathy, problem solving, and follow through will ensure Homecare customers receive safe, reliable, and effective support-reinforcing BOC's reputation as a trusted partner in patient care.

You will play a key role in delivering a seamless onboarding experience for new and existing Homecare customers by:

• Assisting with order placement through Phone/Email
• Processing prescription-based requirements
• Tracking deliveries and coordinating equipment supply

This role demands a high level of care and precision, ensuring all interactions are managed professionally and empathetically. You will respond promptly across multiple communication channels and provide customers with

• clear, tailored solutions within BOC's policies
• processes and compliance requirements
• proactive communication regarding delayed deliveries, coordinating urgent orders when delays are not acceptable,
• maintaining accurate customer records according to CSC and Homecare procedures.