Customer Service Operator

Bolton Clarke Careers; Melbourne; Hybrid; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Salary packaging & not-for-profit tax‑

Private health insurance

Gym discounts

Employee Assistance Program

Job summary

Bolton Clarke Group is seeking a Customer Service Operator in Melbourne to be the first point of contact for customer enquiries and referrals. You will deliver exceptional service in a fast-paced contact centre, handling a high volume of calls and ensuring accurate data entry across systems.

Training is provided, and a hybrid working arrangement with an office base is available. The role values experience in customer service, knowledge of aged care or healthcare is highly regarded, and a

Qualifications

• Previous experience in a call centre or customer service environment.
• Aged care, healthcare or community services knowledge (highly regarded).
• Proven ability to work well in busy environments while providing a high level of customer service.
• Strong Microsoft Office skills and confidence navigating multiple systems.
• Attention to detail and ability to pass on information with clarity and accuracy.
• Ability to work effectively in a team environment.
• Outstanding verbal communication skills and a professional phone manner.

Responsibilities

• Handle incoming and outgoing customer enquiries and client referrals
• Assess the nature of calls and determine the most appropriate response, including transfers and escalations when required
• Accurately record customer information and interactions within internal systems
• Manage a high volume of diverse customer interactions while maintaining service excellence
• Maintain current knowledge of Bolton Clarke services, funding programs, and fee schedules
• Deliver a consistently high standard of customer service across all communications

Skills

Call centre experience

Customer service

Microsoft Office

Communication

Teamwork

Attention to detail

Phone manner

Aged care knowledge

Tools

Microsoft Office

Job description

Bolton Clarke Groupone of Australia’s largest independent, not-for-profit providers of home care, retirement living and residential aged care, operating nationally and internationally.Bolton Clarke Residential group now has 87 Aged Care Homes across QLD, NSW, VIC, SA & WA, with the inclusion of the Allity, McKenzie & Acacia Living Group.

About the Role

As a Customer Service Operator, you'll be the first point of contact for customer enquiries and client referrals, providing exceptional service in a fast-paced contact centre environment. You'll play an important role in helping older Australians and their families accessing the support they need, while delivering positive experiences with every interaction.

Your responsibilities will include:

• Handle incoming and outgoing customer enquiries and client referrals
• Assess the nature of calls and determine the most appropriate response, including transfers and escalations when required
• Accurately record customer information and interactions within internal systems
• Manage a high volume of diverse customer interactions while maintaining service excellence
• Maintain current knowledge of Bolton Clarke services, funding programs, and fee schedules
• Deliver a consistently high standard of customer service across all communications

Key Details

• Start Date:Monday, 7 December 2026
• Roster: Rotating roster Monday to Sunday, between 6:30am and 10:00pm (approximately 1-2 weekend shifts per month)
• Training & Orientation: Comprehensive 4-week structured training program to set you up for success
• Hybrid Working: Based at our Forest Hill office, with work from home flexibility available after 6 months, subject to performance standards being met

To be successful, you will have

• Previous experience in a call centre or customer service environment
• Aged care, healthcare or community services knowledge (highly regarded)
• Proven ability to work well in busy environments while providing a high level of customer service
• Strong Microsoft Office skills and confidence navigating multiple systems
• Proven ability in a professional environment to have attention to detail and to pass on information with clarity andaccuracy
• Ability to work effectively in a team environment
• Outstanding verbal communication skills and a professional phone manner

About this location:

A new opportunity is now available to join Bolton Clarke, Home & Community Support team.

Why Work For Bolton Clarke:

• Excellent work/life balance with shifts that suit your personal needs
• A caring team environment with strong clinical and allied health support
• Career progression and development opportunities
• Generous salary packaging and not-for-profit tax benefits – claim up to $18,550 tax free
• Private health insurance and gym discounts
• An Employee Assistance Program for staff and family

Our commitment to diversity: At Bolton Clarke we expect our staff to respect and value differences in age, disability, race, nationality, ethnicity, sexual orientation, gender identity, intersex status and family or marital status.

Appointment to this position and ongoing employment is subject to your commitment to supporting diversity and inclusion.

If you have any further queries, please contact Kyara Sanelli (**********@boltonclarke.com.au)