Customer Service Agent

Talent; Parramatta; Hybrid; AUD 51,000 - 55,000; Part time

Benefits offered by this job

Flexible/Hybrid working options

Job summary

Talent International is recruiting multiple Customer Service Agent to work for the NSW Government, based in Parramatta. This is a 6-month contract with a view to be extended, and the role pays AU$37.50 per hour + Super. 7.5 hours a day / 37.5 hours a week.

Flexible/Hybrid working options available. The program delivers crisis payments and energy support worth millions of dollars annually. In this role, you will assess customer eligibility, communicate with customers via phone and email, liaise

Qualifications

• Experience in high-volume contact centre environments.
• Strong written and verbal communication skills.
• Ability to learn and apply complex information quickly.

Responsibilities

• Assess customer eligibility for government assistance programs.
• Communicate with customers via phone and email.
• Coordinate with energy retailers to support customers.
• Provide clear, empathetic customer service.
• Work within frameworks to make eligibility decisions.
• Meet KPIs in a fast-paced environment.

Skills

Customer service

Communication skills

High-volume calls

Job description

Talent International is currently recruiting multiple Customer Service Agent to work for the NSW Government, based in Parramatta. This position is a 6-month contract with a view to be extended, and the role pays $37.50 per hour + Super.

7.5 hours a day / 37.5 hours a week

Flexible/Hybrid working options available

About the Role

The program delivers crisis payments and energy support worth millions of dollars annually.

In this role, you will:

• Assess customer eligibility for government assistance programs
• Communicate with customers via phone and email
• Liaise with energy retailers to coordinate support for customers
• Provide clear, accurate and empathetic customer service
• Work within established frameworks to make eligibility decisions
• Meet KPIs in a fast-paced, high-volume environment

About You

We are looking for candidates who have:

• Experience in high-volume contact centre or customer service environments
• Strong communication skills (written and verbal)
• Ability to quickly learn and apply complex information
• A proactive, adaptable and can-do attitude
• High attention to detail and integrity in decision-making
• Confidence working with vulnerable or distressed customers