Call Centre - Customer Service Officer Aso2 - Sa Pathology (Pool)

Sa Health; Adelaide; On-site; AUD 59,000 - 63,000; Full time

Benefits offered by this job

Attractive salary packaging available

Strong community minded culture and 64

Job summary

SA Health seeks a Customer Service Officer in Adelaide for the Statewide SA Pathology network. You will be the first point of contact, delivering a friendly, efficient telephone result enquiry service and routing courier requests to support operations.

You will handle general enquiries with warmth and professionalism, contributing to efficient and high-quality outcomes within a rotating roster across seven days. Experience in high-volume customer service is desirable.

Qualifications

• Excellent telephone manner and verbal communication; able to manage workloads and priorities.
• Experience delivering quality customer service in high-volume settings; proficient with computer systems and data recording.
• Commitment to confidentiality and privacy in handling information.

Responsibilities

• Provide a friendly, efficient telephone enquiry service to clients, patients and health professionals.
• Manage and route requests for courier pickups and deliveries to support operations.
• Assist with general enquiries ensuring interactions are warm, respectful and professional.

Skills

Telephone manners

Verbal communication

Workload management

Problem solving

Team collaboration

Tools

Microsoft Office

Job description

Central Adelaide Local Health Network

Statewide – SA Pathology

• Salary: ASO2 - $58,709.00 - $63,154.00 p.a. (pro-rata) + Superannuation & Salary Sacrifice Benefits
• Adelaide SA, 5000
• Full Time, Part Time & Casual positions available
• Working 7 days a week on a rotating roster.

About the role

This is a talent pool opportunity open for 12 months. Successful applicants will be placed in a pool from which appointments may be made as vacancies arise during this period.

As a Customer Service Officer, you will be the first point of contact for clients, patients and health professionals, providing a professional and welcoming service. Your role will involve delivering a friendly, efficient and effective telephone result enquiry service, as well as managing incoming calls to ensure enquiries are handled promptly and accurately. You will also play an important part in supporting operational needs by receiving and routing requests for courier pickups and deliveries.

In this position, you will contribute to the smooth operation of the service by assisting with general enquiries, ensuring all interactions are delivered with warmth, respect and professionalism. Your commitment to excellent customer service will help create a positive experience for every caller, while supporting the broader team to achieve efficient and high-quality outcomes.

About You

You will be a friendly and professional individual with a genuine commitment to delivering excellent customer service. With strong communication skills and the ability to thrive in a busy environment, you will ensure that every interaction is handled with courtesy, efficiency and care.

• Skills and Attributes – Excellent telephone manner, strong verbal communication, ability to manage workloads and priorities, solve problems, and contribute positively to a team environment.
• Experience – Proven background in delivering quality customer service in high-volume settings, with experience using computer systems, recording data accurately, and applying Microsoft applications.
• Knowledge – Understanding of customer service best practice, issues and expectations, along with a commitment to confidentiality and privacy.
• Commitment – Dedicated to service excellence, able to work under limited supervision, and proactive in responding to client needs with professionalism and initiative.

About us

Statewide Clinical Support Services (SCSS) is a unique public healthcare organisation that serves health consumers and provides specialist clinical services to the health system in South Australia. SCSS encompasses BreastScreen SA, SA Dental, SA Medical Imaging, SA Pathology, and SA Pharmacy. Come and work with us to improve the health and well-being of South Australians, across all age groups and at any time of their life or health need.

What we offer

• Attractive salary packaging available
• Strong community minded culture and values providing world class care to South Australians
• Opportunity for movement across the SA Health system: There are always opportunities for you to develop your skills and your career at one of our many metropolitan or regional sites

Diversity and inclusion:

Statewide supports and fosters a culture in which employees feel they belong and feel safe at work. The culture aims to encourage all people to use their talents and to be valued and rewarded for their contributions.

Aboriginal and Torres Strait Islander applicants are encouraged to apply.

Job ref:916953

Application Closing Date

11:55 pm Friday 9th October 2026

Attachments

916953 ASO-2 Call Centre Customer Service Officer.pdf

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