Call Centre Customer Service

Chubb Fire & Security; Brisbane; On-site; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Free onsite parking

Career development opportunities

“Everyone is a Leader” workshops

Supportive team culture

Employee discount portal across many/|

Fitness passport

Job summary

Chubb Fire & Security is seeking a Customer Service Specialist to manage day-to-day service needs for Defence and national accounts in a high-volume, on-site role based in Salisbury, Greater Brisbane. You will coordinate requests, maintain records, and ensure commitments are met while building strong relationships with internal and external stakeholders.

The role requires proactive, adaptable professionals who can handle sensitive information, meet baseline security requirements, and deliver

Qualifications

• Strong verbal communication and active listening to manage Defence and national accounts
• Professional, customer-focused approach to account management
• Ability to handle back-to-back calls and coordinate across multiple systems

Responsibilities

• Manage inbound customer calls and emails
• Coordinate and monitor work orders through to completion
• Prepare compliance reports and process invoices
• Track requests against SLAs
• Maintain accurate account and service records
• Liaise with service managers and technicians
• Build relationships with stakeholders
• Resolve enquiries promptly and escalate when required
• Handle sensitive information with discretion and care

Skills

Verbal communication

Active listening

Customer-first approach

Multitasking

Systems navigation

Attention to detail

Resilience

Security clearance readiness

Job description

With over 200 years of heritage, Chubb is a global leader in fire and security solutions, dedicated to protecting what matters most and giving our customers peace of mind.As part of APi Group, a global leader in safety and specialty services, Chubb brings industry‑leading expertise, trusted reliability, and forward‑thinking technology to every customer and community we serve.

About Us

With over 200 years of heritage, Chubb is a global leader in fire and security solutions, dedicated to protecting what matters most and giving our customers peace of mind.As part of APi Group, a global leader in safety and specialty services, Chubb brings industry‑leading expertise, trusted reliability, and forward‑thinking technology to every customer and community we serve.

About the Role

As a Customer Service Specialist, you will manage the day-to-day service needs of Defence and other key national accounts. Working in a high-volume environment, you will coordinate requests, provide accurate information and ensure customer commitments are met.

With varied enquiries and priorities, no two days are the same. This role suits someone who is proactive, adaptable and professional, with the confidence to build strong relationships and resolve issues effectively.

You will be required to meet the eligibility criteria to obtain and maintain a Baseline security clearance.

This is a full-time, on-site position based in Salisbury, Greater Brisbane.

Please note: This role will be moving to our new, purpose built facility in Heritage Park early next year.

• Manage inbound customer calls and emails

• Coordinate and monitor work orders through to completion

• Prepare compliance reports and process invoices

• Track customer requests against agreed SLAs

• Maintain accurate account and service records

• Liaise with service managers and technicians

• Build strong relationships with internal and external stakeholders

• Resolve enquiries promptly and escalatE issues when required

• Handle sensitive information with discretion and care

About You

You are a proactive, professional and customer-focused communicator who enjoys variety and thrives in a fast-paced environment. In this role, you will support Defence and other key accounts, building trusted relationships and ensuring customers receive timely, high-quality service.

No two days will be the same. You will confidently manage competing priorities, respond to customer enquiries and coordinate across multiple systems while maintaining a calm, solutions-focused approach. You take pride in your attention to detail, professionalism and ability to deliver a positive customer experience.

Previous experience in a fast paced, high volume, customer service environment will be highly regarded, along with:

• Strong verbal communication and active-listening skills

• A professional, customer-first approach to key account management

• Ability to manage back-to-back calls in a fast-paced environment

• Confidence navigating multiple systems while speaking with customers

• Resilience, reliability and a practical, solutions-focused mindset

• Strong attention to detail and commitment to quality service

• Ability to meet baseline security requirements

• Knowledge of security and fire-safety solutions, which is advantageous

Why Join Chubb?

This is an excellent opportunity to join a respected global organisation with a strong reputation in the market and a genuine focus on customer outcomes. You’ll be part of a business where your expertise, commercial drive, and relationship-building capability can truly make an impact.

At Chubb, you’ll have the opportunity to work with a diverse customer base, partner with experienced technical teams, and contribute to solutions that protect what matters most.

Benefits and Perks

• Free onsite parking

• Career development opportunities within a global organisation

• “Everyone is a Leader”workshops – Supporting your long-term career progression

• Supportive team culture with strong systems, processes, and leadership backing.

• Employeediscount portalacross thousands of retailers (including insurance, health and groceries)

• Fitness passport for you and your family

Pre‑Employment Requirements

The successful candidate will be required to undertake a mandatory pre‑employment medical assessment, Drug & Alcohol test, and a National Police Check.

We are committed to diversity and inclusion and welcome applicants from different backgrounds. This includes people with a disability, LGBTIQA+ and all cultural backgrounds