Service Supervisor

1305 Chubb Fire & Security Pty Ltd; City Of Bunbury; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Remuneration package

Career progression

Global organisation with stability

Employee discounts

Job summary

Chubb Fire & Security Australia is seeking a Service Supervisor for our Bunbury division. You will lead a team of up to eight fire technicians, ensure KPI targets are met, and balance workload across the field service group.

The role requires strong technical knowledge of fire detection systems and electrical service, with a focus on customer service on site. Your leadership will drive training, safety and performance, while maintaining inventory levels and timely project delivery.

Qualifications

• Leadership experience of field teams in fire protection or electrical service.
• Strong knowledge of Australian Standards for fire detection systems.
• Experience with KPI tracking, budgeting and loss statements.
• Excellent communication and client-facing skills.
• Willingness to obtain licences as required.

Responsibilities

• Provide leadership to a team of up to 8 fire technicians.
• Ensure performance meets key indicators and workloads are balanced.
• Manage material levels and inventory accuracy.
• Coordinate training and professional development for the team.
• Act as first point of contact for on-site client queries.

Skills

Team leadership

People management

Fire protection knowledge

Electrical service

KPI reporting

Customer service

Education

Electrical Licence (preferred)

White Card

Tools

Open Cable Licence

Job description

Service Supervisor – Fire Protection

We are seeking a highly experienced Service Supervisor to join our Bunbury team.

About us

A leading provider of fire safety and security solutions, we at Chubb Fire & Security Australia are driven by a powerful purpose - to make the world a safer place.

We start by living by our value of PROTECT PEOPLE FIRST and our culture is based on BUILDING GREAT LEADERS.

We are an industry leader and part of the API Fire and Security group of companies.

About the Role

Reporting to the Electrical Supervisor and Branch Manager based out of our Bunbury Fire division.

Other Responsibilities:

• Provide leadership and organisational management to a team of up to 8 fire technicians.
• Ensure that the performance of the team meets key indicators.
• Ensuring workload and responsibilities are shared across the field service team.
• Managing material levels and ensuring that the inventory is at correct levels.
• Responsible for team and individual training and professional growth.
• Providing excellent customer service by being a first point of contact for clients on site.

About You

• Australian Citizenship or Australian Permanent Resident (PR).
• Current Australian Drivers Licence.
• Current Electrical Licence is preferred or willing to obtain with in-house training.
• A construction industry White Card and Open Cable Licence (or the ability to obtain).
• An experienced Service Supervisor, with a proven track record of managing people and teams.
• A strong technical background in electrical service in the Fire Protection industry.
• Demonstrated experience leading and managing a team of field fire technicians.
• A solid knowledge of the applicable Australian Standards relevant to Fire detection systems, installation, and maintenance.
• Fire detection Systems Installation and Sales Tender process and experience.
• Proven track record in meeting KPI’s and an understanding and ability to read profit and loss statements.
• Self-motivated with the ability to work in an unsupervised environment.
• Professional, proactive, can-do attitude and a willingness to learn and develop skills as required.
• Predisposition to take action to improve results or create opportunities.
• High quality, EH&S, and Ethical standards.
• Well-developed communication (written and verbal) and interpersonal skills.

What we will offer you:

Excellent remuneration package for the right candidate

Career building opportunity

Planning and support for progression towards any role within Chubb.

Working for a global organisation which brings job stability and where you are treated like family.

Great team and branch culture.

Access to Chubb People Matters - an employee discount platform with access to hundreds of discounts from health, groceries, electronics and more.

All applications and enquiries are treated in the strictest confidence.

We believe in diversity and inclusion and welcome applicants from different backgrounds. This includes First Nations people, people with disability, LGBTIQA+ and all cultural and language backgrounds.

Are you being referred to one of our roles? If so, ask your connection at Chubb about our Employee Referral Program process!

Additional Information About Us, Our Culture & What We Can Offer You

Established over 200 years ago, Chubb Fire & Security are a global business driven by keeping people and the world safe.

We provide essential systems, equipment and services, from digital CCTV surveillance and intruder alarms, to fire detection and suppression systems.

Offering a full range of innovative products and services to a broad range of customers, from local independent business, to many of the FTSE 100 companies

We believe we offer a unique working culture, where you are as important to us as our customers, and we want you to feel that everyday.

We are proud to offer extensive training to all of our new Advisors, fully supporting, and enabling you to thrive in your new role and beyond, with ongoing career development opportunities throughout your career journey with us.

#BR-CB When you join Chubb, you join a business that has been providing fire safety and security solutions and services for more than 200 years. This heritage inspires us to be innovative; we’ve become experts at adapting to new technologies and now work for organisations of all sizes and sectors around the world. We do this without ever losing our human touch. Our localised, personal service is delivered through an extensive global network that includes 12,000+ experts, each one focused on protecting, securing and optimising facilities and operations.