Customer Service Administrator

Chubb Fire & Security; Townsville City; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Career development

Leader workshops

Team culture

Employee discount

Fitness passport

Job summary

Chubb Fire & Security in Townsville is seeking a proactive Customer Service Administrator to join our Townsville branch. This role goes beyond typical admin, offering hands-on support to the field team and our customers.

You will learn our fire and security services, work a Monday–Friday schedule with no weekend work, and stay organized while handling inquiries, coordinating emails, and preparing service reports.

Qualifications

• 1+ years of experience in customer service or a busy admin environment.
• Strong communication, organisation and attention to detail.
• Willingness to learn new systems and processes.

Responsibilities

• Provide friendly, professional customer service and resolve enquiries via email and phone.
• Coordinate branch email inbox and maintain customer portals.
• Set up jobs, prepare service reports and liaise with technicians and suppliers.
• Assist with annual stock take and provide general admin support.

Skills

Customer service

Communication

Time management

Attention to detail

Problem solving

Microsoft Office

Tools

Microsoft Office

Job description

With over 200 years of heritage, Chubb is a global leader in fire and security solutions, dedicated to protecting what matters most and giving our customers peace of mind.As part of APi Group, a global leader in safety and specialty services, Chubb brings industry-leading expertise, trusted reliability, and forward-thinking technology to every customer and community we serve.

About Us

With over 200 years of heritage, Chubb is a global leader in fire and security solutions, dedicated to protecting what matters most and giving our customers peace of mind.As part of APi Group, a global leader in safety and specialty services, Chubb brings industry-leading expertise, trusted reliability, and forward-thinking technology to every customer and community we serve.

About the role

Chubb Fire & Security is looking for a proactive and organised Customer Service Administrator to join our Townsville branch. This is far more than a typical admin role - it is a varied, hands-on opportunity to become part of an essential industry and make a real difference to how our branch supports customers.

With full training provided across our fire and security services, systems and processes, this role is ideal for someone who is organised, friendly, switched on and ready for their next step. You may already have administration experience, or you may be bringing strong customer service skills from hospitality, retail or another busy environment.

You’ll enjoy a consistent Monday to Friday schedule, with no weekend work and reasonable flexibility around office start and finish times within standard business hours.

What You’ll Be Doing

As our Customer Service Administrator, you’ll work closely with technicians, supervisors, customers and suppliers to help keep the Townsville and FNQLD branches running smoothly.

• Providing friendly, professional customer service and following enquiries through to resolution via email & telephone
• Coordinate branch email inbox
• Setting up jops, maintaining customer portals and preparing service reports in our system
• Liaising with technicians, supervisors, customers, suppliers and internal support teams
• Assist with annual stock take
• Providing general administrative support to the wider Townsville team

About You

You do not need extensive administration experience to succeed in this role. We are looking for someone with a positive attitude, good attention to detail and committed to ongoing learning and development.

You will bring

• Strong customer service and communication skills
• Good organisation and time-management skills
• Excellent attention to detail
• A positive, proactive and solutions-focused approach
• Confidence handling phone and email enquiries
• The ability to learn new systems and processes
• A calm approach when priorities change
• Sound computer skills, including Microsoft Office
• The ability to prioritise tasks in a busy environment
• A willingness to work independently while contributing to a close-knit team

Previous experience in administration, customer service, invoicing, purchasing or inventory support will be helpful, but is not essential.

If you have worked in hospitality, retail or another customer-facing role, your ability to stay organised, communicate clearly and manage competing priorities will be highly valued.

Why Join Chubb?

• Monday to Friday role with no weekend work
• Reasonable flexibility around standard office hours
• Full training, support and guidance from day one
• A varied role - no two days are the same
• The opportunity to develop skills in a stable, essential industry
• A supportive local team backed by a global organisation
• Genuine opportunity to grow your administration career over time

Benefits and Perks

• Career development opportunities within a global organization
• “Everyone is a Leader”workshops – Supporting your long-term career progression
• Supportive team culture with strong systems, processes, and leadership backing.
• Employeediscount portalacross thousands of retailers (including insurance, health and groceries)
• Fitness passport for you and your family

Pre‑Employment Requirements

The successful candidate will be required to undertake a mandatory pre‑employment medical assessment, Drug & Alcohol test, and a National Police Check.

We are committed to diversity and inclusion and welcome applicants from different backgrounds. This includes people with a disability, LGBTIQA+ and all cultural backgrounds,