Cafe Team Leader: Lead & Elevate Service in Blue Mountains

Trippas White Group; Blue Mountains City; On-site; AUD 34,000 - 44,000; Full time

Job summary

The Lookout at Echo Point in the Blue Mountains is seeking a hands-on Café Team Leader to join our busy hospitality team. You will lead shifts, support the management team and help ensure every service runs smoothly.

Demonstrate staff leadership, strong communication, stock control and a commitment to high standards of customer service as you train and mentor your team, coordinate staffing during peak periods, maintain cleanliness, and ensure safety compliance.

Qualifications

• Previous experience in a team leader, supervisor or hospitality leadership role.

Responsibilities

• Lead the day-to-day running of café shifts, ensuring efficient service and smooth operations.
• Supervise, motivate and support café staff throughout service.
• Support appropriate staffing levels during shifts and communicate operational staffing requirements to the Venue Manager.
• Conduct regular stocktakes, monitor stock levels, minimise wastage and assist with ordering.
• Deliver excellent café service while maintaining high standards of presentation, quality and guest satisfaction.
• Train, coach and mentor team members to improve service standards, product knowledge and operational efficiency.
• Maintain cleanliness, food safety, workplace safety and company procedures.
• Confidently manage customer enquiries, resolve issues and respond to the challenges of a busy café environment.

Skills

Team leadership

Staffing coordination

Stock control

Food safety

Customer service

Communication

Job description

The Lookout at Echo Point in the Blue Mountains is seeking a hands-on Café Team Leader to join our busy hospitality team. You will lead shifts, support the management team and help ensure every service runs smoothly.

Demonstrate staff leadership, strong communication, stock control and a commitment to high standards of customer service as you train and mentor your team, coordinate staffing during peak periods, maintain cleanliness, and ensure safety compliance.