Cafe Supervisor

Work Initiatives; Brisbane; On-site; AUD 60,000 - 81,000; Full time

Benefits offered by this job

Superannuation

Job summary

VEND is seeking an experienced Café Supervisor to lead the café team and ensure smooth daily service within a vibrant community space.

You’ll supervise floor operations, deliver excellent customer service, and own day‑to‑day café activities while keeping standards high and staff motivated.

Qualifications

• Strong barista skills and confidence working in a busy café.
• Clear communication skills and the ability to lead a team fairly and confidently.
• A reliable, organised and proactive approach to work.
• A strong focus on customer experience and attention to detail.
• Availability for early starts and weekend shifts.

Responsibilities

• Supervise daily café operations, including opening and closing procedures.
• Lead service on the floor, allocate tasks and support the team during busy periods.
• Prepare quality coffee and beverages, maintaining consistent standards.
• Train and support staff in customer service, café procedures and cleanliness.
• Assist with staff rosters and shift coverage in line with business needs.
• Work closely with the kitchen team to ensure accurate orders and timely service.
• Handle customer enquiries, bookings and complaints professionally.
• Monitor stock, place orders and minimise waste.
• Maintain food safety, hygiene and workplace safety standards.
• Oversee POS transactions, cash handling and end‑of‑day reconciliation.
• Coordinate with the retail and workshop teams on bookings and events.
• Keep management informed of staffing, maintenance and operational issues.

Skills

Barista skills

Team leadership

Communication

Organisation

Customer focus

Availability

Job description

About Us

VEND brings together a café, independent retailers and creative workshops in a welcoming community space. We’re looking for an experienced, hands‑on Café Supervisor to lead our café team and keep daily service running smoothly.

About the Role

You’ll work alongside the team on the floor, deliver excellent customer service and take ownership of day‑to‑day café operations. This role suits someone who enjoys leading by example, stays calm during busy periods and notices what needs to be done without waiting to be asked.

Key Responsibilities

• Supervise daily café operations, including opening and closing procedures.
• Leãd service on the floor, allocate tasks and support the team during busy periods.
• Prepare quality coffee and beverages, maintaining consistent standards.
• Train and support staff in customer service, café procedures and cleanliness.
• Assist with staff rosters and shift coverage in line with business needs.
• Work closely with the kitchen team to ensure accurate orders and timely service.
• Handle customer enquiries, bookings and complaints professionally.
• Monitor stock, place orders and minimise waste.
• Maintain food safety, hygiene and workplace safety standards.
• Oversee POS transactions, cash handling and end‑of‑day reconciliation.
• Coordinate with the retail and workshop teams on bookings and events.
• Keep management informed of staffing, maintenance and operational issues.

About You

• Strong barista skills and confidence working in a busy café.
• Clear communication skills and the ability to lead a team fairly and confidently.
• A reliable, organised and proactive approach to work.
• A strong focus on customer experience and attention to detail.
• Availability for early starts and weekend shifts.

What We Offer

• A full‑time position with a salary of $70,000 per year plus superannuation.
• A varied role within a café, retail and workshop environment.
• The opportunity to contribute ideas and help shape the café’s daily operations.